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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Articulate and energetic Customer Service Representative bringing 5 years of experience, meeting customer needs with efficiency and civility. Skilled at meeting productivity targets and maintaining current knowledge of company offerings. Driven to be results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proven history of increasing customer satisfaction and motivated to contribute to company success. Specializes in quality, speed and process optimization. Frequently praised as hard-working by peers, this candidate can be relied upon to help the company at hand achieve its goals.

Work History
Select Portfolio Servicing. Jacksonville, FLCustomer Care Expert | 10/2020 - 11/2020

⦁ Settled a plan of action in regards to account delinquency by gathering past due payments as needed.
⦁ Handled customer calls precisely and constructively, while bringing forth deviant customer service.
⦁ Recognized customer needs through extensive checking. Solved customer issues using abrupt, sound judgement found by the facts of each circumstance.
⦁ Managed day-to-day workflow within allotted timeframes and standard metrics.
⦁ Discussed to customers loss mitigation alternatives and options.
⦁ Accurately and swiftly liquidated transactions such as billing inquiries and account modifications.

Dial America. Jacksonville, FLCustomer Service Representative | 02/2020 - 08/2020
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions to enhance sales, upgrades or new offerings available under current plan.
  • Referred complex issues or technology to help desk for further evaluation.
  • Researched issues through identification of similar past problems and recommended most appropriate solutions.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Hibbett Sports. Jacksonville, FLSales Associate | 06/2018 - 02/2020
  • Describe and answer questions regarding merchandise and explain use, operation, and care to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Performed compunction of sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Exchange and prepare merchandise for customer purchases and accept returns.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves, supplies and organized displays to focus customer attention on specific items.
Florida State College at Jacksonville. Jacksonville, FLStudent Assistant | 01/2017 - 06/2017
  • Operate machines, such as photocopiers and scanners, voice mail systems, and personal computers.
  • Maintain and update inventory, mailing, and database systems.
  • Route incoming mail, answer correspondence, and prepare outgoing mail.
  • Deliver messages and run errands.
  • Inventory and order materials, supplies, and services.
  • Train other staff members to perform work activities.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Greeted visitors and upon arrival, offered assistance and answered questions to build rapport and retention.
Skills
  • Exceptional Customer Service
  • Meticulous attention to detail
  • Service standard compliance
  • Cleaning Abilities
  • Upselling
  • Professional and mature
  • Training Development Aptitude
  • Complaint resolution
  • Strategic sales knowledge
  • Technologically savvy
  • High-energy attitude
  • Adapt to diverse groups
Education
Florida State College At JacksonvilleJacksonville, FL05/2017Associates of Arts
  • Continuing education in Information Technology
Potters House Christian AcademyJacksonville, FL05/2014High School Diploma
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Resume Overview

Companies Worked For:

  • Select Portfolio Servicing
  • Dial America
  • Hibbett Sports
  • Florida State College at Jacksonville

School Attended

  • Florida State College At Jacksonville
  • Potters House Christian Academy

Job Titles Held:

  • Customer Care Expert
  • Customer Service Representative
  • Sales Associate
  • Student Assistant

Degrees

  • Associates of Arts
    High School Diploma

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