Articulate and energetic Customer Service Representative bringing 5 years of experience, meeting customer needs with efficiency and civility. Skilled at meeting productivity targets and maintaining current knowledge of company offerings. Driven to be results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proven history of increasing customer satisfaction and motivated to contribute to company success. Specializes in quality, speed and process optimization. Frequently praised as hard-working by peers, this candidate can be relied upon to help the company at hand achieve its goals.
⦁ Settled a plan of action in regards to account delinquency by gathering past due payments as needed.
⦁ Handled customer calls precisely and constructively, while bringing forth deviant customer service.
⦁ Recognized customer needs through extensive checking. Solved customer issues using abrupt, sound judgement found by the facts of each circumstance.
⦁ Managed day-to-day workflow within allotted timeframes and standard metrics.
⦁ Discussed to customers loss mitigation alternatives and options.
⦁ Accurately and swiftly liquidated transactions such as billing inquiries and account modifications.
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