Accomplished, results-driven customer service professional skilled in providing superior service. Over 10 years experience in service based positions requiring an emphasis on customer/client satisfaction in a high-paced environment. Strong interpersonal skills; effective collaboration with management and coworkers to build a positive and cohesive work environment. Skilled in providing excellent customer service; a respected "go to" person for escalated issues, providing creative solution to customer concerns. Ambitious hard worker ready to embrace new challenges and contribute to the organization's overall success.
Experience
Customer Service Representative, 04/2016 to 08/2017Metrocast － Belmont, NH
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Balanced daily cash deposits and inventory.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Trained new employees on company customer service policies and service level standards.
Handled cash and deposits using the proper accounting procedures and documentation.
Durable Medical Equiptment Technician, 07/2014 to 03/2016The Prescription Center － Concord, NH
Managed both clinical and administrative duties in a medical office setting.
Tests and maintains equipment to ensure proper functionality.
Communicated with patients by phone and via written correspondence.
Requested scripts from doctors and verified insurance.
Selecting and Ordering equipment.
Ensured prompt delivery of equipment to facilities and individual clients.
Custom Frame Manager/Assistant Store Manager, 10/2011 to 07/2014JOANN Fabrics and Crafts － Belmont, NH
Directed and supervised employees engaged in sales, inventory-taking and opening and closing procedures.
Advising clients on the best colors, styles, materials, mount and frame for artwork.
Working out costs and providing quotes and timescales for jobs.
Maintained an organized shop from tools and product to clients art and paperwork.
Education and Training
High School Diploma:2005Winnisquam Regional School District － Tilton, NH, United States
Interests
Student government representative, Girl Scouts of America, Drama Club, Yearbook, OM/DI Club, Cheerleading, Cooking/Sewing, Child Development, Choir, Website Development.
Skills
bank reconciliations, cash receipts, daily cash deposits, due diligence, financial reports, inventory management, sales
Additional Information
Activities and Honors School and Community Activities: Student government representative, Girl Scouts of America, Drama Club, Yearbook, OM/DI Club, Cheerleading, Cooking/Sewing, Child Development, Choir, Website Development. Training and Accomplishments: Gold and Silver Awards; Girl Scouts of America. Licensed Pharmacy Technician from July 2014 to March 2016. Custom Frame Shop; District Top Performer 2012. All required training for Retail/Sales/Store Operations/Management/Customer Service/Store Safety.
