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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Inspired Digital Marketing Individual driving positive customer outcomes through the building of powerful online presences. A considerate, well-spoken professional with excellent client engagement and business development skills. Prepared to take next career step with company offering opportunities for growth and advancement.

Skills
  • Paid Social Media
  • Sprout Social
  • Market Research
  • Email Marketing ( MailChimp,Hubspot)
  • Online Marketing
  • Campaign development
  • Content Creation
  • Programmatic advertising
  • Canva
  • Marketing and Advertising
  • Sales expertise
  • Excellent communication abilities
  • Promotional event coordination
  • CRM ( Nesoft)
Work History
Customer Service Representative | concentrix - Auckland11/2019 - Current
  • Answered over 50-60 calls per day to meet fast-paced call center demands.
  • Entered customer interaction details in software to track requests, document problems, and record solutions offered.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on company systems, form completion, and access to services.
  • Processed over 100 debit and credit card and electronic check payments with help of software.
  • Leveraged sales expertise to promote products and services also capitalize on upsell opportunities.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Identified issues, analyzed information and provide solutions to problems.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
Sales Consultant | Harvey Norman - Auckland03/2019 - 10/2019
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Approached each problem with afresh mind and analytical strategies to quickly resolve concerns.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Determining solutions for clients promptly and professionally.
  • Increased sales goals by 100% utilizing exemplary customer service skills.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maximized customer retention by resolving issues quickly.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Provided sales and customer service assistance to walk-in traffic
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Radio Presenter/Marketing Coordinator | Apna Networks Ltd - Auckland09/2013 - 12/2018
  • Managed all news announcements and scripted quick headlines for breaking news events.
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Played 3-hour shows with on-time ad airs and strict adherence to broadcasting regulations.
  • Recorded ads and commercials for over 100 local businesses, edited cuts and aired results on strict schedules.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Analyzed and reported social media and online marketing campaign results.
  • Coordinated creation and deployment of videos, social media posts and other marketing collateral.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Tracked and reported on marketing campaign responses.
Education
SimplilearnDiploma: Digital Marketing

Search engine optimization , Pay Per Click, Social Media Marketing, Email Marketing, Google Analytics,Mobile Marketing, Google Ads.

EMDI - Mumbai IndiaDiploma: Mass Communications

Newsgathering, Production, Event Management, advertising,Public relations, Voice modulation. Content Creation,

IGNOU - IndiaBachelor of Tourism Studies
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Resume Overview

Companies Worked For:

  • concentrix
  • Harvey Norman
  • Apna Networks Ltd

School Attended

  • Simplilearn
  • EMDI
  • IGNOU

Job Titles Held:

  • Customer Service Representative
  • Sales Consultant
  • Radio Presenter/Marketing Coordinator

Degrees

  • Diploma : Digital Marketing
    Diploma : Mass Communications
    Bachelor of Tourism Studies

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