SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Summary
  • Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
  • Effective Server with 5 or more years experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
  • Flexible with different Customer Service Needs. Having more than 5 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
  • Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer satisfaction standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
  • Energetic and reliable. I feel like I am well-trained in overseeing Customer satisfaction in high volume situations. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
  • Hardworking, and well accustomed to fast-paced Customer Service, fast paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Customer Service Industry standards and best practices.
  • Reliable Customer Service Representative with extensive track record in high demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and addressing their individual needs.
  • Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in different situations and areas.
  • Proven expertise in customer service situations and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Skills
  • Credit card payment processing
  • Quality assurance controls
  • Process optimization
  • Adaptive team player
  • Inbound and outbound calling
  • In-store support
  • Call center experience
  • Courteous demeanor
  • Problem-solving abilities
  • High-energy attitude
  • Customer relations
  • Conflict mediation
  • Product organization
Experience
Customer Service Representative, Teleperformance, June 2020-August 2020Columbus, OH
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
Head Waitress/Manager, Angelo's Pizza, August 2015-November 2019Princeton, WV
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
Home Caregiver, Steve Warren, February 2007-January 2015Princeton, WV
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Documented client progress in charts and logbooks.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans.
  • Transported clients to doctor's appointments and other related errands.
  • Monitored and reported clients' progress.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Monitored client's well-being, safety and comfort under direction of physician.
Education and Training
High School DiplomaPrinceton Senior High School, , PrincetonMay 2004
Some College (No Degree)Bluefield State College, BluefieldWV
Some College (No Degree)Columbus State Community College, ColumbusOH
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Teleperformance
  • Angelo's Pizza
  • Steve Warren

School Attended

  • Princeton Senior High School
  • Bluefield State College
  • Columbus State Community College

Job Titles Held:

  • Customer Service Representative
  • Head Waitress/Manager
  • Home Caregiver

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri