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CUSTOMER SERVICE REPRESENTATIVE Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
  • Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. 
  • Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
  • Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • MS Windows proficient
  • Quick Books poficent
  • Speak English and Spanish fluently 
  • Creative problem solver
  • Exceptional communication skills
  • Trusted key holder
  • Quick learner
  • Strong client relations
  • International sales support
  • Multi-line phone talent
  • Credit card processing
  • Strategic sales knowledge
  • Handling Payroll
  • Processing Charge backs
  • Processing Payments
  • Preparing and mailing refunds.
  • Reviewing Employee files.
  • Listening, 
  • Customer Service 
  • Meeting Sales Goals
  • Selling to Customer needs
  • Product Knowledge 
  • People Skills, 
  • Energy Level,
  • Dependability, 
  • General Math Skills, 
  • Verbal Communication, 
  • Job Knowledge
Work History
CUSTOMER SERVICE REPRESENTATIVE Sep 2012 - Mar 2013
Bizstrides, LLCIselin, NJ
  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Preparing product or service reports by collecting and analyzing customer information.
  • Contributing to the team effort by accomplishing related results as needed.
  • Earned management trust by serving as key holder, responsibly opening and closing the office.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Prepares, prints and mails invoices to customers. 
  • Applies special rates and discounts to certain bills. 
  • Ensures proper credit terms are on each bill. 
  • Posts customer's payments into the accounts receivable system and verifies that the correct customer's account is credited with the correct amount. 
  • Credits customers' accounts properly when they return merchandise. 
  • Compares sales orders to shipping documents to make sure customers are billed for the items that actually purchased.
  • Reviews financial data, corrects any discrepancies and reconciles accounts. 
  • Operates an electronic billing system and works with database software. 
  • Keeps accurate customer records. 
  • Discusses invoices and accounts with customers. 
  • Makes phone calls to customers who are delinquent on their bills and arranges payment plans with them. 
SALES REPRESENTATIVE/DATA ENTRYOct 2010 - May 2012
PSE&G Heaters IncEdison, NJ
  • Welcoming customers by greeting them; offering them assistance.
  • Directing customers by escorting them to racks and counters; suggesting items.
  • Advise customers by providing information on products.Helps customer make selections by building customer confidence; offering suggestions and opinions.
  • Document sale by creating or updating customer profile records.
  • Process payments by totaling purchases; processing checks, cash, and store or other credit cards.
  • Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
  • Contributing to team effort by accomplishing related results as needed.
  • Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Adjusted content of sales presentations by studying the type of sales outlet or trade factor.
  • Focused sales efforts by studying existing and potential volume of dealers.
  • Submit orders by referring to price lists and product literature.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Provide historical records by maintaining records on area and customer sales.
  • Contribute to team effort by accomplishing related results as needed.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Education
High School Diploma: New Jersey Youth ChallengeFort Dix, NJ
  • CitizenshipAcademic excellence (GED/high school diploma attainment)
  • Life-coping skills
  • Service to community
  • Health and hygiene
  • Job skills training
  • Leadership/followership
  • Physical training
Carteret High School
Skills
Billing, Filling, Excel, Outlook, WindowsXP, Microsoft Word, Payroll, Quick Books, Sales, Scheduling, Fluent in Spanish
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Resume Overview

Companies Worked For:

  • Bizstrides, LLC
  • PSE&G Heaters Inc

School Attended

  • New Jersey Youth Challenge
  • Carteret High School

Job Titles Held:

  • CUSTOMER SERVICE REPRESENTATIVE
  • SALES REPRESENTATIVE/DATA ENTRY

Degrees

  • High School Diploma :

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