LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • CUSTOMER SERVICE REPRESENTATIVE
Please provide a type of job or location to search!
SEARCH

CUSTOMER SERVICE REPRESENTATIVE Resume Example

Resume Score: 85%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
  • Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. 
  • Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
  • Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • MS Windows proficient
  • Quick Books poficent
  • Speak English and Spanish fluently 
  • Creative problem solver
  • Exceptional communication skills
  • Trusted key holder
  • Quick learner
  • Strong client relations
  • International sales support
  • Multi-line phone talent
  • Credit card processing
  • Strategic sales knowledge
  • Handling Payroll
  • Processing Charge backs
  • Processing Payments
  • Preparing and mailing refunds.
  • Reviewing Employee files.
  • Listening, 
  • Customer Service 
  • Meeting Sales Goals
  • Selling to Customer needs
  • Product Knowledge 
  • People Skills, 
  • Energy Level,
  • Dependability, 
  • General Math Skills, 
  • Verbal Communication, 
  • Job Knowledge
Work History
CUSTOMER SERVICE REPRESENTATIVE Sep 2012 - Mar 2013
Bizstrides, LLCIselin, NJ
  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Preparing product or service reports by collecting and analyzing customer information.
  • Contributing to the team effort by accomplishing related results as needed.
  • Earned management trust by serving as key holder, responsibly opening and closing the office.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Prepares, prints and mails invoices to customers. 
  • Applies special rates and discounts to certain bills. 
  • Ensures proper credit terms are on each bill. 
  • Posts customer's payments into the accounts receivable system and verifies that the correct customer's account is credited with the correct amount. 
  • Credits customers' accounts properly when they return merchandise. 
  • Compares sales orders to shipping documents to make sure customers are billed for the items that actually purchased.
  • Reviews financial data, corrects any discrepancies and reconciles accounts. 
  • Operates an electronic billing system and works with database software. 
  • Keeps accurate customer records. 
  • Discusses invoices and accounts with customers. 
  • Makes phone calls to customers who are delinquent on their bills and arranges payment plans with them. 
SALES REPRESENTATIVE/DATA ENTRYOct 2010 - May 2012
PSE&G Heaters IncEdison, NJ
  • Welcoming customers by greeting them; offering them assistance.
  • Directing customers by escorting them to racks and counters; suggesting items.
  • Advise customers by providing information on products.Helps customer make selections by building customer confidence; offering suggestions and opinions.
  • Document sale by creating or updating customer profile records.
  • Process payments by totaling purchases; processing checks, cash, and store or other credit cards.
  • Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
  • Contributing to team effort by accomplishing related results as needed.
  • Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Adjusted content of sales presentations by studying the type of sales outlet or trade factor.
  • Focused sales efforts by studying existing and potential volume of dealers.
  • Submit orders by referring to price lists and product literature.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Provide historical records by maintaining records on area and customer sales.
  • Contribute to team effort by accomplishing related results as needed.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Education
High School Diploma: New Jersey Youth ChallengeFort Dix, NJ
  • CitizenshipAcademic excellence (GED/high school diploma attainment)
  • Life-coping skills
  • Service to community
  • Health and hygiene
  • Job skills training
  • Leadership/followership
  • Physical training
Carteret High School
Skills
Billing, Filling, Excel, Outlook, WindowsXP, Microsoft Word, Payroll, Quick Books, Sales, Scheduling, Fluent in Spanish
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bizstrides, LLC
  • PSE&G Heaters Inc

School Attended

  • New Jersey Youth Challenge
  • Carteret High School

Job Titles Held:

  • CUSTOMER SERVICE REPRESENTATIVE
  • SALES REPRESENTATIVE/DATA ENTRY

Degrees

  • High School Diploma :

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri

Customer-Service-Representative-resume-sample

Customer Service Representative

Bluffton, South Carolina

Customer-Service-Representative-resume-sample

Customer Service Representative

VXI Global Solutions

Inglewood, California

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.