Customer Service Representative Resume Example Conduit Global

CUSTOMER SERVICE REPRESENTATIVE

Summary

I am a goal driven individual that sticks to deadlines and is responsible in my day to day life. I look forward to more experiences and to learn something new every day. I look forward to obtain a job position as an opportunity to apply and improve my skills in the workforce. Authorized to work in the US for any employer

Skills

Clerical Skills
Interpersonal Skills
Adaptability and Flexibility
Communication Skills
Teamwork Skills
Organization Skills
Creative Thinking

Customer Service Skills
Computer Skills
Attention to Details
Result Driven
Conferences
Unofficial student aid in high school

Experience

Customer Service Representative, Conduit Global, February 2020-CurrentSan Antonio, TX

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer questions and addressed concerns, resulting in 0% reduction in complaint calls.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Set up and activated customer accounts.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.

Cashier, H-E-B Plus, January 2018-December 2019San Marocs, Texas

Withhold related sequence of numbers for multiple transaction and process.
As well as being able to retain information of steps what to do in certain events to recoil back to the process smoothly, such as what to do when a customer's card is not reading and, or what to do when a certain coupon is not picking up.
Greet and assist customers to better their experience during their visit.
Customer Service Assistant ("Bagger") to put together products in a timely and orderly matter.
Assessing one order and move to the next register and order to help as many customers to better their experience.
Returning products that need to be stored back to their proper place or damaging to their correct area while following procedure.
Assist customer to their car to unload their order.
Pulling carts from corrals to either of the two areas depending what is assign and what need more attention.
I was given the opportunity to work on Hi-Side, that being able to guide customers to the most convenient register to proceed their visit.
Greet and assist customers to their needs to the best of my ability to welcome them and to better their experience.
Inform mangers what registers need to be shut down and open.
Discuss with mangers if they need more Customer Service Assistants to help bag or bring carts in.
Had the opportunity to cross train in other departments such as floral, receiving, curbside, bakery, and gas training.

Barista, Magic Cafe at the Southwest Texas Junior College, October 2017-December 2017Eagle Pass, Texas

Maintained dinning area, both indoors and outdoors.
Cleaned and sanitized work areas, utensils and equipment.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Educated customers on beverage menu items and provided samples of daily brews.
Listened to customer desires and needs to recommend optimal products.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Monitored cafe for seating availability, safety and well being of guests.
Handled money properly, in an orderly manner, and stored for my coworkers.

Distance Learning Teacher Aid, Southwest Texas Junior College, January 2016-May 2017Eagle Pass, TX

Monitor students during class period.
Assist students with technical support.
Distribute Mail.
Relocate calls.
In Charge of Setting Up Tele-Conferences.
Take List of Students Attendance.
Clerical Skills.
Supported different subject classes by compiling paperwork and taking detailed meeting minutes from the professor.
Learned how to use the equipment given to set up the class meetings and when in the office learned to answer and transfer calls, copy machine, faxes and setting up.
Worked closely with the students to deliver project requirements, develop solutions and meet deadlines.

Education and Training

Associate DegreeArts, Southwest Texas Junior College, Eagle Pass, TX

Activities and Honors

Member, Alumni Association of Phi Theta Kappa
Dean's Listing for few semester

Accomplishments

Receiving recognition of my academic with Dean's List
Received two scholarships: G.C. Bermea Scholarship and Friends & Alumni Scholarship

Resume Overview

Companies Worked For:

Conduit Global
H-E-B Plus
Magic Cafe at the Southwest Texas Junior College
Southwest Texas Junior College

School Attended

Southwest Texas Junior College

Job Titles Held:

Customer Service Representative
Cashier
Barista
Distance Learning Teacher Aid

Degrees

Associate Degree

Customer Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

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