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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in best practices and related hair product options. Effectively drive revenue with skilled promotional and problem-solving abilities.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Motivated Customer Service Representative with over 20+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish.

Work History
Customer Service Representative, 04/2017 to CurrentSalonCentric, Simi Valley, CA
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote hair product and capitalize on up-sell opportunities.
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Hairstylist's Assistant, 06/2014 to CurrentCanyon Salon, Westlake Village, CA
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Completed basic styles for regular customers by using strong blowdrying and curling abilities.
  • Answered telephone calls to provide information and schedule new appointments.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Cleaned floor and wiped down chair and station between appointments to maintain professional appearance.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Consulted with clients on current trends and offered advice on flatteringcuts and styles.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Grew sales 18% in 2 months with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained regular client list of up to 60 repeat customers while handling 2 walk-in clients daily.
  • Kept detailed records of customer information and services provided to increase return customers by 100%.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Monitored clothing and hair trends to stay on top of fashions and better serve customer needs.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 15 daily customers.
Kitchen Hand, 06/2010 to 06/2014Belmont Village, Thousand Oaks, CA
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Cosmetology , Cosmetology , 11/2018
Simi Valley Adult School And Career Institute - Simi Valley, CA
Some College (No Degree), Environmental Science
Pierce Collage - Woodland Hills, CA
Skills
  • Credit card processing
  • Complaint resolution
  • Order fulfillment
  • Good listening skills
  • Creative problem solving
  • Stocking and replenishing
  • Recordkeeping strengths
  • Key holder experience
  • Retail store support
  • Receiving support
  • POS systems expert
  • Money handling abilities
  • Training development aptitude
  • Data Entry
  • Professional telephone demeanor
  • Spanish translation
  • Bilingual English/Spanish
  • Problem-solving
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • SalonCentric
  • Canyon Salon
  • Belmont Village

School Attended

  • Simi Valley Adult School And Career Institute
  • Pierce Collage

Job Titles Held:

  • Customer Service Representative
  • Hairstylist's Assistant
  • Kitchen Hand

Degrees

  • Cosmetology , 11/2018
    Some College (No Degree) , Environmental Science

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