Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Results-oriented
  • Quick learner
  • Patience and empathy
  • Leadership
  • Loyal
  • Enthusiastic
  • Self-motivated
  • Time Management
  • Adaptability
  • Teamwork
  • Able to build relationships
  • Detail-oriented
  • Responsible
  • Flexible
  • Attention to detail
  • Creativity
  • Detail-oriented
  • English
  • Leadership
  • Organizational Skills
  • Quick learner
  • Self-motivated
  • Teamwork
  • Time Management
  • Turkish
  • Sales expertise
  • Report preparation
  • International sales support
  • Complaint resolution
  • Good listening skills
  • Service standard compliance
  • Training development aptitude
  • Creative problem solving
  • Receiving support
  • Staff education and training
Work History
Customer Service Representative, 07/2019 to Current
EnovaSouth Jordan, UT,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Entered customer interaction details in Microsoft Excel to track requests, document problems and record solutions offered
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Editor, 06/2018 to Current
WarnermediaVA, State,
  • Interviewed sources and developed relationships with informants to obtain vital information for stories
  • Created concise and constructive editorial feedback to writers
  • Assigned various topics and story concepts to writers for coverage
  • Edited existing PowerPoint slides to enhance corporate message
  • Built productive relationships with writers, designers and other professionals to successfully produce bimonthly issues
  • Managed preparing page budgets, set layouts and selected photos for stories to boost readership
  • Prepared, rewrote and edited pieces to improve readability and impact
  • Developed and optimized online and print strategies to maximize coverage, advertiser funding and subscriptions
  • Reviewed reports and recommended changes to improve copy flow
  • Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff
  • Developed layouts and communicated with production professionals to create publications
  • Guided and motivated staff to achieve demanding targets under tight deadlines
  • Communicated directly with reporters to assess stories and improve quality of work
  • Devised attention-grabbing headlines and summaries for each article
  • Managed team of to deliver consistent, accurate, engaging and youth magazine content
  • Assigned stories, led content development meetings and reviewed completed stories to guide execution of concepts and tone
  • Aided as graphic artist to produce captivating and successful content
Mentor Volunteer, 03/2016 to Current
MerakeyKing Of Prussia, PA,
  • Educating young people about strategies for driving discussions and promoting social changes
  • Educating and helping young people for personal, social and spiritual enhancement
  • Developing and implementing fundraising approaches, raised over $7000 in a day with my team and students
  • Developing and creating programs and monitoring effectiveness against individual participant needs
  • Coordinating schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
  • Managing quality assurance program, including on-site evaluations, internal audits and parent/student surveys
  • Developing team communications and information for the organization meetings
  • Organizing and leading weekly youth enrichment sleepover programs
Behavioral Interventionist, 01/2019 to 09/2019
Autism Interventions And Resources, IncCity, STATE,
  • Applied and enhanced treatment strategies to promote continued progress
  • Delivered individualized ABA (behavior intervention) services to the children to children and teenagers working through issues such as Autism Spectrum Disorders and other developmental disabilities
  • Serviced family members to develop support networks and multifaceted coping techniques focused on client needs
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved tantrum problems, improved operations and provided exceptional client support
Bachelor of Arts: Psychological Sciences, Expected in 06/2021
University of California, Irvine - Irvine, CA
  • Minored in Anthropology
  • Dean's Honor List Winter 2020
  • Dean's Honor List Spring 2020
  • Member of The National Society of Collegiate Scholars (NSCS)

Certification of 4-Hour “Play Therapy” course by Clinical Therapist Esra Aslan M.S.

Certification of Youth Leadership Program Development by Anatolia Cultural Center

Certification of Completion of Youth Mentorship Enrichment Program

Certification of Volunteer in Fundraising Events held by Anatolia Cultural Center

Certification of Volunteer in Fundraising Events held by Pacifica Institute

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School Attended

  • University of California, Irvine

Job Titles Held:

  • Customer Service Representative
  • Editor
  • Mentor Volunteer
  • Behavioral Interventionist


  • Bachelor of Arts

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