Customer Service Representative Resume Example Concentrix

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Professional Objective: I am a senior at Kennesaw State University with a Criminal Justice major /Sociology minor looking for an opportunity which through experience and training will assist me in being well prepared for my future career. Knowledgeable and dedicated customer service professional with extensive experience in call -center industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Leadership
Credit card processing
Inbound and Outbound Calling
Creative problem solving
Professional telephone demeanor
Recordkeeping strengths

Good listening skills
Product Knowledge
Billing Inquiries
High-volume call centers
Customer service
Problem resolution

Work History

02/2020 - CurrentCustomer Service Representative | Concentrix - Atlanta, GA

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Entered customer interaction details in call logging system to track requests, document problems, and record solutions offered.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Handled 75-100 inbound calls per shift to provide callers with product and service information and generate quotes.
Provided primary customer support to internal and external customers in fast-paced environment.

06/2018 - 01/2020Customer Service Agent | Executive Collateral Solutions - Atlanta, GA

Responsible for answering incoming calls and routing calls to appropriate person.
Process repossession requests in timely and efficient manner with minimal supervision.
Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Invoiced, collected monies due and settled accounts with shippers each day.
Maintained telephone contact with supervisor to receive delivery instructions.
Completed regular inspections to make sure customer vehicles are operating at peak levels.
Inspected load security and checked for any damages.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Verified contents of inventory loads against shipping papers.

01/2017 - 06/2018Call Center Agent | Gabrielle Colton's Resume - Savannah, GA

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on product and service details and information.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Entered customer information into customized computer system to document and organize client records.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Answered customer questions regarding merchandise and pricing.

Education

Expected in 12/2020Kennesaw State University, Kennesaw, GABachelor of Science: Criminal Justice

Member of National Society of Leadership and Success
Minoring in Sociology

05/2019Savannah State University, Savannah, GAAssociate of Arts: Criminal Justice

Minored in Sociology
Received Kirbo Conyers Schlarship
Received Georgia Alumni Scholarship (2X)
Member of Queens Without A Crown Inc.
Member of National Society of Leadership and Success
Dean's List
Honors Roll

2016Luella High School, Locust Grove, GADiploma:

Elected Bravo Executive Officer (NJROTC)
Cheerleading Captain 2015-2016
Member of Swim team
Member of National Honor Technical Society

Additional Information

Awards: , National Honor Technical Society Kirbo Conyers Scholarship Georgia Alumni Scholarship Honors Roll Dean's List National Society of Leadership and Success

Resume Overview

Companies Worked For:

Concentrix
Executive Collateral Solutions
Gabrielle Colton's Resume

School Attended

Kennesaw State University
Savannah State University
Luella High School

Job Titles Held:

Customer Service Representative
Customer Service Agent
Call Center Agent

Degrees

Bachelor of Science : Criminal Justice
Associate of Arts : Criminal Justice
Diploma :

Customer Service Representative Resume Example

Resume Score: 80%

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