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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Professional Objective: I am a senior at Kennesaw State University with a Criminal Justice major /Sociology minor looking for an opportunity which through experience and training will assist me in being well prepared for my future career. Knowledgeable and dedicated customer service professional with extensive experience in call -center industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Leadership
  • Credit card processing
  • Inbound and Outbound Calling
  • Creative problem solving
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Good listening skills
  • Product Knowledge
  • Billing Inquiries
  • High-volume call centers
  • Customer service
  • Problem resolution
Work History
02/2020 - CurrentCustomer Service Representative | Concentrix - Atlanta, GA
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Entered customer interaction details in call logging system to track requests, document problems, and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled 75-100 inbound calls per shift to provide callers with product and service information and generate quotes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
06/2018 - 01/2020Customer Service Agent | Executive Collateral Solutions - Atlanta, GA
  • Responsible for answering incoming calls and routing calls to appropriate person.
  • Process repossession requests in timely and efficient manner with minimal supervision.
  • Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Invoiced, collected monies due and settled accounts with shippers each day.
  • Maintained telephone contact with supervisor to receive delivery instructions.
  • Completed regular inspections to make sure customer vehicles are operating at peak levels.
  • Inspected load security and checked for any damages.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Verified contents of inventory loads against shipping papers.
01/2017 - 06/2018Call Center Agent | Gabrielle Colton's Resume - Savannah, GA
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on product and service details and information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Entered customer information into customized computer system to document and organize client records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered customer questions regarding merchandise and pricing.
Education
Expected in 12/2020Kennesaw State University, Kennesaw, GABachelor of Science: Criminal Justice
  • Member of National Society of Leadership and Success
  • Minoring in Sociology
05/2019Savannah State University, Savannah, GAAssociate of Arts: Criminal Justice
  • Minored in Sociology
  • Received Kirbo Conyers Schlarship
  • Received Georgia Alumni Scholarship (2X)
  • Member of Queens Without A Crown Inc.
  • Member of National Society of Leadership and Success
  • Dean's List
  • Honors Roll
2016Luella High School, Locust Grove, GADiploma:
  • Elected Bravo Executive Officer (NJROTC)
  • Cheerleading Captain 2015-2016
  • Member of Swim team
  • Member of National Honor Technical Society
Additional Information
  • Awards: , National Honor Technical Society Kirbo Conyers Scholarship Georgia Alumni Scholarship Honors Roll Dean's List National Society of Leadership and Success
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Concentrix
  • Executive Collateral Solutions
  • Gabrielle Colton's Resume

School Attended

  • Kennesaw State University
  • Savannah State University
  • Luella High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Agent
  • Call Center Agent

Degrees

  • Bachelor of Science : Criminal Justice
    Associate of Arts : Criminal Justice
    Diploma :

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