Customer Service Representative Resume Example

Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

• Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
• Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
• Greeted customers and responded to informational requests.
• Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Prepared food, including cold and hot foods
• Monitored products availability in store, on shelves and in orders to accurately answer customer questions.
• Accurately handled over $ 400 dollars of payments daily in cash and credit cards payments for alcohol, store, Tobacco products.
• Collected merchandise from store and searched back-end locations for customer purchases.
• Restocked eating areas with silverware, straws, napkins and condiments.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Welcomed customers, offering assistance to help find necessary store items.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Cross-trained in roles in order to provide skilled backup for team members.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.
• Trained new team members in cash register operation, stock procedures and customer service.
• Properly verified customer identification for alcohol or tobacco purchases.

• Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
• Greeted customers and responded to informational requests.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Restocked with silverware, straws, napkins and condiments.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
• Helped customers find specific products, answered questions and offered advice.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Welcomed customers, offering assistance to help find necessary store items.
• Counted product stock to maintain inventory records.
• Trained new employees in cashiering procedures, offering assistance in resolving food or services issues.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

• Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
• Greeted customers and responded to informational requests.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Answered phone calls to assist customers with questions and wrong orders.
• Restocked with silverware, straws, napkins and condiments.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Processed returned items in accordance with store policy.
• Trained new team members in cash register operation, stock procedures and customer service.
• Trained new employees in cashiering procedures, offering assistance in resolving order issues.