Effective customer service representative with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Delivered service and support to each customer, paving way for future business opportunities.
Assisted approximately 75 customers each Day 10 minute time frame with Sprint questions.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
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