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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in many different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card processing
  • Sales expertise
  • International sales support
  • Complaint resolution
  • Order Fulfillment
  • Report preparation
  • Creative problem solving
  • Service standard compliance
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Receiving support
  • Money handling abilities
  • Retail store support
  • Multi-line phone talent
  • Good listening skills
  • Key holder experience
  • Stocking and replenishing
  • Staff education and training
  • POS systems expert
  • Administrative support
  • Shipping procedures understanding
  • Account management
  • Technical Support
  • Retail materials management
  • Key stakeholder relationship building
Work History
Customer Service Representative, 05/2013 to 06/2020
EBSCO Information Services – Birmingham, AL
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
Assistant Manager, 01/2008 to 05/2013
Walgreens – Sylacauga, AL
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Communicated with managers of other departments to maintain transparency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Store Manager, 01/2003 to 01/2008
Burkes Outlet – Talladega, AL
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules according to sales volume and number of employees.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Supervised guests at front counter, answering questions regarding products.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
Education
Associate of Science: NursingCentral Alabama Community College - Alexander City, AL
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Resume Overview

Companies Worked For:

  • EBSCO Information Services
  • Walgreens
  • Burkes Outlet

School Attended

  • Central Alabama Community College

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Store Manager

Degrees

  • Associate of Science : Nursing

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