Customer Service Representative Resume Example

• Tracked production and quality control systems to proactively identify deficiencies.
• Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
• Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
• Adhered to industry best practices for warehousing, material handling and documentation.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
• Conducted research to address shipping errors and packaging mistakes.
• Provided updates on critical shipments to corporate departments and customers.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained excellent performance standards while working in hot warehouse environment.
• Double checked records, daily reports and inventory transactions to identify and correct variances.
• Oversaw daily operations and shipping and handling processes.

Teaching Preschool curriculum Providing FDA approved Meals.

Interacting with parents about their child's health and needs.

Standard guidelines, policies and procedures for enrollment.

Established clear educational goals and standards to keep the program at a consistent quality.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Created work schedules according to sales volume and number of employees.
• Completed profit and loss performance reports.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Rotated merchandise and displays to feature new products and promotions.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
• Directed construction of product displays on basis, following corporate planograms, promotions and seasonal trends.
• Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
• Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Reported to district manager regarding all store and staff issues, financial goals and sales.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
• Developed new store location from ground up by hiring and training efficient team.
• Protected store from loss or theft by setting and enforcing clear security policies.