Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Profile
Young determined individual seeking an opportunity to enhance my skills in the IT field. Willing to learn as much as I am taught and apply it to the job that I am given. Skilled in taking in knowledge and using it to troubleshoot equipment to solve problems not only for my company, but also for the outside users. Interested in growing in this field and not becoming stagnant in any area. I look forward to the opportunity and thanks in advance as INSERT JOB HERE.
Qualifications
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Experience
01/2003 to 01/2008
Customer Service RepresentativeHajoca Corporation － Dalton , GA
- Provided information of store products and relevant services to customers at this women's fashion/clothing store.
- Kept track of inventory through computer databases, and kept in contact with branch offices.
- Performed basic office duties.
01/1985 to 01/1994
Private Tutor
- Tutored students from Grades 1 to 12.
- Taught Mathematics, Science, and Arabic.
- Arranged special learning programs and activities for the students.
SELECT ACHIEVEMENTS
- By the implementation of my Algonguin College education, I have attained and excelled many skills throughout my computer programming course work:.
- Installing and configuring various software such as Oracle, mySQL, Eclipse, Net Beans.
- Analyzing, designing, writing technical reports/documenting specifications of various software.
- Writing applications in many different languages, testing, debugging, fixing bugs, documenting.
- Modeling, designing, implementing and creating databases.
- Writing PL/SQL statement.
- Creating user ID's, role, profile and verifying the password.
- Completed these projects (among many others) in course work towards Computer Programming Diploma:.
- Information System Project Course: Analyze, design and implement financial management system software, including writing preliminary investigation report, writing technical report, develop Gantt chart, modeling and creating working prototype.
- In introduction to computer programming class, completed a Hockey Player Application in C++ language.
- Documented the program, compiled data, tested and fixed bugs.
- Business Programming: Completed projects in a business environment, using structured methodology and COBOL language.
- Object-Oriented Programming (java): In this course, applied object-oriented programming methodology using the Java programming language.
- Database System: In this course, acquired practical experience using Oracle.
- Advanced topics in database design were covered.
- Web Programming: Created Web site, guest book, cookies, and email system using HTML, JavaScript, and PHP Languages.
- System Analysis and Design: Designed developed and automated exam generating system software.
Education
2010
Diploma: Computer ProgrammingAlgonquin College － City, StateComputer Programming Earned two-year diploma and certificate in Information Systems.
Microsoft Applications Certificate St. Patrick's Adult H.S. Ottawa, ON (2006)
*Completed coursework to become certified in Microsoft Word, PowerPoint, Excel, and Web Page. Designed programs. Received individual certificate for each of these programs.
Advanced English Certificate Algonquin College Ottawa, ON (1999-2001)
*Completed the advanced English Proficiency Program.
1984
DiplomaMathematics University of Damascus Algonquin College － CitySyriaCompleted three years as an undergraduate student in Mathematics.
Related Course Work
Completed classes on these computer programming-related topics while receiving
Personal Information
Able to pay attention to details and exhibit excellent analytical skills.
*Proven ability to work in team settings to complete projects.
*Excellent critical thinking and problem solving skills.
*Extremely goal-oriented and motivated to succeed.
Languages
Bi-lingual: Speak English and Arabic fluently.
Skills
Microsoft Applications, Arabic, basic, book, Bi, C++, COBOL, Computer Programming, databases, Database, database design, debugging, designing, Eclipse, email, English, fashion, financial management, HTML, PHP, Information Systems, inventory, Java, Java programming, Beans, JavaScript, Java Script, leadership skills, Mathematics, Access, Excel, office, PowerPoint, Power Point, Microsoft Word, Modeling, mySQL, Networking, object-oriented analysis & design, object oriented programming, Object-Oriented Programming, Oracle, PL/SQL, Programming, receiving, structured, System Analysis and Design, Web Programming, Web Page, Web site
Additional Information
- Able to pay attention to details and exhibit excellent analytical skills. *Proven ability to work in team settings to complete projects. *Excellent critical thinking and problem solving skills. *Extremely goal-oriented and motivated to succeed.
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Resume Overview
School Attended
- Algonquin College
- Mathematics University of Damascus Algonquin College
Job Titles Held:
- Customer Service Representative
- Private Tutor
- SELECT ACHIEVEMENTS
Degrees
- Diploma : Computer Programming
Microsoft Applications Certificate St. Patrick's Adult H.S. Ottawa, ON (2006) *Completed coursework to become certified in Microsoft Word, PowerPoint, Excel, and Web Page. Designed programs. Received individual certificate for each of these programs. Advanced English Certificate Algonquin College Ottawa, ON (1999-2001) *Completed the advanced English Proficiency Program.
Diploma
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