Customer Service Representative Resume Example Delta Dental Of Arkansas

CUSTOMER SERVICE REPRESENTATIVE

Summary

December 2020 graduate with various forms of experience in multiple areas such as healthcare, customer service, and mental health. Hardworking and reliable new grad with strong ability in being a team player and a willingness to learn. Offering motivation, high morale and exceptional interpersonal skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Customer relations

In-store support
Conflict mediation
Problem-solving abilities
Inbound and outbound calling
Microsoft Office expertise
High-energy attitude
Technologically savvy
Health information systems
Census goals

Patient safety
Records management
Security monitoring
Emergency Response
Psychiatric and Mental Health Care
Clinical Documentation
People skills
Computer skills
Customer service

Experience

Customer Service Representative / Delta Dental of Arkansas - Sherwood, AR10/2020 - Current

Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Behavioral Health Associate / Little Creek Behavioral Health - Conway, AR06/2020 - 10/2020

Completed daily client rounds and tracked client movements.
Followed standard admissions procedures and documentation requirements for all client intakes.
Developed and deepened relationships with fellow staff members to enhance team collaboration.
Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Educated clients on important life skills, including housekeeping and food preparation.
Documented behavioral incidents thoroughly to keep accurate records.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Assisted clients with identifying feelings and behaviors by asking open-ended questions.

Patient Care Technician / Baptist Health Medical Center North Little Rock - North Little Rock, AR12/2018 - 06/2020

Recorded observations and baseline measurements to maintain accurate medical records.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Responded promptly to patient call lights to provide physical and emotional support.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Improved patient care, safety and compliance by partnering with nurses.
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.

Cashier / Kroger - Conway, AR05/2018 - 12/2018

Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Monitored sales events, added new merchandise and rang up purchases.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Scanned customer purchases, supporting transactions to streamline sales process.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.

Education and Training

University Of Central Arkansas - Conway, AR12/2020Bachelor of Science: Family And Consumer Sciences

Minor in Health Education
Delta Sigma Theta Sorority, Inc. Member

Conway High School West - Conway, AR05/2016High School Diploma

Resume Overview

Companies Worked For:

Delta Dental of Arkansas
Little Creek Behavioral Health
Baptist Health Medical Center North Little Rock
Kroger

School Attended

University Of Central Arkansas
Conway High School West

Job Titles Held:

Customer Service Representative
Behavioral Health Associate
Patient Care Technician
Cashier

Degrees

University Of Central Arkansas - Conway, AR 12/2020 Bachelor of Science : FamilyAnd Consumer Sciences
Conway High School West - Conway, AR 05/2016 High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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