As a customer service representative, it was my responsibility to answer a heavy call volume of customers needing assistance with their billing questions/issues, as well as any cable troubles. I had the ability to troubleshoot over the phone, discuss any account issues and make any needed changes/upgrades to the account. Inbound call center environment.
While having the position of Assistant Head Teller, I would take part in a variety of responsibilities around the bank office. I would assist in opening/safety procedures, daily customer interaction in personal banking, as well as handle reports, continuing education, ATM balancing and any banking needs with personal accounts for customers. Also responsible to direct customers to the correct department for any other questions in regards to their account that I was unable to assist with.
When beginning my career with Suntrust, I started as a Customer Accounts Representative in a branch office, where I was responsible for helping all customers and non-customers with new accounts, existing accounts, changes, questions, issues, as well as personal loans and retirement accounts. I was cross-trained while in the middle of my career with Suntrust and became a level III Teller, when at that point I was able to handle direct banking and personal banking for customers.
Completed 4 semesters of general studies/arts courses.
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