September 2015Best BuyNew Hartford, New YorkCustomer Service RepresentativeAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
June 2014 to September 2015Kinney DrugsWhitesboro, New YorkShift SupervisorSuccessfully managed the activities of five team members in multiple locations. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Opened and closed the store, which included counting cash drawers and making bank deposits.
September 2010 to June 2014Wal MartNew Hartford, New YorkElectronic SalesmanComputed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.
Mohawk Valley Community College
Utica, New YorkIllustration
Best Buy Harvest ProgramMonthly meeting which grooms candidates to become successful leaders. During meeting the candidates go over sale numbers, selling processes, how to build a brand, and how to coach employees.
