September 2015
Best Buy
New Hartford,
New York
Customer Service Representative
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
June 2014
to
September 2015
Kinney Drugs
Whitesboro,
New York
Shift Supervisor
Successfully managed the activities of five team members in multiple locations. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Opened and closed the store, which included counting cash drawers and making bank deposits.
September 2010
to
June 2014
Wal Mart
New Hartford,
New York
Electronic Salesman
Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.
Mohawk Valley Community College
Utica,
New York
Illustration
Best Buy Harvest Program
Monthly meeting which grooms candidates to become successful leaders. During meeting the candidates go over sale numbers, selling processes, how to build a brand, and how to coach employees.
