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Customer Service Representative 3 Resume Example

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CUSTOMER SERVICE REPRESENTATIVE 3
Summary
  • Certified Nurses Aid offering 10 plus years of experience in healthcare environments. Excellent time management abilities with compassionate bedside manner and astute observational skills. Knowledgeable about mobility assistance and patient hygiene needs.
  • Talented CNA adept at handling medical and personal needs of patients with focused and compassionate mentality. Proven skills in updating case and progress information in computer system and directly to healthcare staff and family members.
  • Detail-oriented Medical Assistant with extensive experience performing medical clerical duties and patient screenings in a busy clinical setting.
  • Driven and compassionate healthcare professional with 10 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.
  • Certified Medical Assistant offering two years of experience in nursing and healthcare. Expert in managing all aspects of patient care with proven leadership, delegation skills and mentoring abilities. Consistently achieve optimal patient outcomes.
  • Technologically-savvy CUS3 with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
  • Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals.
  • Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
  • Flexible Customer Service Rep 3 with two years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
  • Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about S.C. Data Center standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
  • Valid MO driver's license
  • Calm and level-headed under duress
  • Performing patient intakes
  • Reliable transportation
  • Quick problem solver
  • Patient relations
  • Helping with medication
  • Infection control procedures
  • Collecting vital signs
  • Detail-oriented
  • Grooming and bathing assistance
  • Collecting specimens
  • Medical terminology knowledge
  • Understands mobility assistance needs
  • Assisting with personal grooming
  • Electronic charting
  • Charting expertise
  • Understands medical procedures
  • Monitoring fluids
  • Credit card payment processing
  • Call center experience
  • Sales expertise
  • Conflict mediation
  • Shipping and receiving understanding
  • Adaptive team player
  • Clerical support
  • Quality assurance controls
  • Office equipment proficiency
  • Data evaluation
  • Problem-solving abilities
  • Inbound and outbound calling
  • High-energy attitude
  • Retail sales customer service
Experience
Company Name | City, StateCustomer Service Representative 309/2018 - Current
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by S.C. Data Center regulatory agencies.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
Company Name | City, StatePrivate Home Health Aide05/2016 - 07/2016
  • Developed strong and trusting rapport with patient and family to facilitate best possible care and assistance.
  • Ran errands for client and transported to appointments to maintain wellness and support daily living needs.
  • Dressed, groomed, patients with limited physical abilities to efficiently handle basic needs.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Administered all necessary medications as directed by care plan.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Provided mental and emotional support to keep clients happy and healthy.
Company Name | City, StatePersonal Child Care Provider09/2010 - 03/2011
  • Led developmentally appropriate activities for three children.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Enforced rules to teach manners and maintain safe environment.
Company Name | City, StateCertified Nursing Assistant01/2010 - 09/2011
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
  • Used mobility devices and equipment to carefully and transport patients.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Education and Training
Vatterott Career College | CityAssociate in Medical Assistant in Medical Assisting08/2009
Hannibal High School | CityHigh School Diploma01/2005
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Resume Overview

School Attended

  • Vatterott Career College
  • Hannibal High School

Job Titles Held:

  • Customer Service Representative 3
  • Private Home Health Aide
  • Personal Child Care Provider
  • Certified Nursing Assistant

Degrees

  • Associate in Medical Assistant in Medical Assisting
    High School Diploma

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