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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • 55 WPM typing speed
  • Accurate and detailed
  • Excellent communication skills
  • Employee training and development
  • Project planning
  • Travel administration
  • Invoice processing
  • Accounting familiarity
  • Certified in 10-key
  • Works well under pressure
  • Database management
Work History
10/2011 to Current
Customer Service RepresentativeAPAC CUSTOMER SERVICE – Newport News, Virginia
  • Answered inbound calls in a fast-paced, high-volume call center and assisted customers using various resources to resolve the issue at hand.
  • Supported team leaders to meet and exceed monthly goals.
  • Assisted in the training of new customer service representatives and associates.
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Excelled to Preferred Customer Associate, assisting customer with a high volume of business and used my experience to assist team leads in other departments.
10/2010 to 09/2011
Office Manager/Property Management AssistantTRG PROPERTY MANAGEMENT – Albany, New York
  • Assisted Property Manager with documentation and monitoring over 1 million square feet of commercial/retail space.
  • Recorded all tenant issues including repairs, property issues, tenant to tenant issues, as well as lease renewals and extensions.
  • Collected, deposited and tracked residual rental payments and distributed overdue correspondence as required.
  • Verified all property lease agreements and compiled lease abstracts in congruence with agreements.
  • Uploaded commercial listings into MLS database for all newly listed properties and maintained updated files for all listings.
  • Processed and reconciled all accounts payable and receivables for multiple properties and multiple companies using Timberline Accounting software.
  • Created and maintained tenant accounting ledgers for all new and existing properties under management.
  • Implemented work order tracking system for all repairs and grievances for managed tenants.
  • Supervised and monitored contractors and utility companies for each work order event created.
  • Managed office supplies, vendors, organization and upkeep.
  • Organized all new hire, security and temporary paperwork.
08/2009 to 10/2010
CAMU Support SpecialistFUSCO PERSONNEL (NYS DEPARTMENT OF HEALTH) – Albany, New York
  • Project Lead for multiple tasks.
  • Updated information for medical professionals, healthcare providers, commercial entities, local health departments, etc. and assisted them in maintaining their accounts.
  • Researched new organizations that were required to have access to the Health Commerce System website and added their organization to the system in order to be compliant with NYSDOH regulations.
  • Proofread and modified supervisors procedures upon their requests.
  • Processed and verified all applications for access to the NYSDOH Health Commerce System website.
  • Used multiple web interface tools and the Serena ticketing system for logging, tracking and auditing purposes.
  • Created and maintained the logging and filing of all applications.
  • Assisted call center with high volumes of call using ACD system.
  • Provider users with access and solve troubleshooting issues.
  • Maintain contact information for each customer.
  • Trained new employees on procedures.
01/2008 to 07/2009
Tutor / Office AssistantLIBERTY PARTNERSHIP PROGRAM – Albany, New York
  • Perform a variety of key functions for the Program Director including organizing, updating and maintaining student files and database.
  • Worked with fellow tutors to develop and implement programs for students after school.
  • Provided guidance for Albany City High School students with homework assignments, papers and projects.
  • Developed vocabulary and spelling programs for students.
  • Created educational assignment for students idle during program.
02/2003 to 08/2007
Administrative AssistantM+W ZANDER, US OPERATIONS, INC – Fishkill, New York
  • Directed all administrative and project support efforts.
  • Provided the organization and distribution of all documents (bids, blue prints, drawings, etc.), in-house and with client.
  • Led regional Community Service Committee; planned and implemented First Annual Golf Tournament involving significant support of IBM employees and local tradesmen and increased the donation amount by five-fold.
  • Managed employee and office relocations, and provided training for new office locations.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Coordinateddomestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Assisted with event planning, including associated travel and logistical arrangements.
Education
2009
Bachelor of Arts: English Literature
UNIVERSITY OF ALBANY - Albany, New York
    English Education
  • 3.5 GPA
  • Minor in Education
2006
Associate of Applied Science: Criminal Justice
HUDSON VALLEY COMMUNITY COLLEGE - Troy, New York

Skills
accounting, Accounting software, accounts payable, ACD, administrative, Adobe, Photoshop, attention to detail, auditing, call center, client, customer service, database, documentation, fast, filing, IBM, innovation, Director, meetings, Access, Excel, MS Office Suite, office, Outlook, PowerPoint, Word, organizing, Project Lead, quality, repairs, retail, seminars, Timberline, troubleshooting, website
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Resume Overview

Companies Worked For:

  • APAC CUSTOMER SERVICE
  • TRG PROPERTY MANAGEMENT
  • FUSCO PERSONNEL (NYS DEPARTMENT OF HEALTH)
  • LIBERTY PARTNERSHIP PROGRAM
  • M+W ZANDER, US OPERATIONS, INC

School Attended

  • UNIVERSITY OF ALBANY
  • HUDSON VALLEY COMMUNITY COLLEGE

Job Titles Held:

  • Customer Service Representative
  • Office Manager/Property Management Assistant
  • CAMU Support Specialist
  • Tutor / Office Assistant
  • Administrative Assistant

Degrees

  • Bachelor of Arts : English Literature
    Associate of Applied Science : Criminal Justice

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