Customer Service Representative Resume Example
Hardworking [Customer Service Representative/Patient Appointment Scheduler] bringing [20] years of experience meeting customer/patient needs via telecommuting roles. Skilled in listening to customers and patients, meeting productivity targets and maintaining current knowledge of company offerings as well as facility practices. Offering empathy, reliability, and enthusiasm for satisfying customers or patients. I am conscientious as well as experienced in solving problems creatively and using tact and diplomacy to achieve win-win outcomes also an excellent communicator. Great team player comfortable thriving in competitive, fast-paced environments.
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Hill-Rom, Austin , TX
*Placed initial calls for kind donations from residents throughout the state of Georgia to assist the American Kidney Fund in their endless fight against deadly kidney diseases.
*Provided donors with instructions on how to properly package and label donations to ensure proper pickup locations.
*Reported the confirmed pickups to my supervisor after calls were completed each day.
*Documented changes of address from long time donors to ensure donations would continue successfully.
*Provided information about the work of the American Kidney Services including financial data.
*Detailed which items were acceptable and not acceptable.
- Responded to customer inquiries with patience and positivity to establish an excellent first impression
- Supported customers by managing [60-80] calls per day efficiently while maintaining professionalism and upbeat tone
- Connected callers with appropriate professional, department or business
Touro, Covington , LA
- Monitored performance and generated reports detailing the quality of product and defect rates
- Performed visual inspections and non-destructive tests where appropriate
- Monitored production processes to gain an understanding of problematic steps and rectify issues
- Communicated with service providing team members about specific quality issues such as customer special request and pass complaints to ensure a five-star rating would be received moving forward
- Providing direct hands-on training to new employees
- Collected payments for service
- I placed calls to clients to confirm scheduled appointments
- Dispatched canceled appointments to the proper department for rescheduling
- Filled in on an as-needed basis providing professional residential cleaning service
Presbyterian Pain Management Department, City , STATE
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Obtained client medical history, including medication information, symptoms and allergies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Oriented and trained new staff on proper procedures and policies
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Maintained detailed records of test results by entering data and patient information into computer
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Completed clinical procedures and gathered patient data for interpretation by physician
- Sanitized, restocked and organized exam rooms and medical equipment
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Implemented care and efficiency improvements to support and enhance office operations
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Participated in Continuous Quality Improvement (CQI) activities
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
- Identified test discrepancies
- Obtained accurate medical histories from patients, highlighting critical information
- Scheduled and accompanied clients to medical appointments
- Welcomed patients and inquired about wellbeing since last treatment
- Obtained pre- and post-treatment vital signs and weight
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Prepared and administered medications to alleviate patient symptoms
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to physicians
- Conducted machine safety checks according to facility policy
- Monitored (Crash Cart) test accuracy using quality controls
- Documented vital signs and health history for (50-60) patients every [day]
- Assisted physicians in follow-through of care
- Ambulated, turned and positioned patients
- Ensured collection of lab specimens by appropriate lab courier
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Submitted prescriptions to the pharmacy via phone, fax or web
- Collected and documented patient medical information such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Collected histories, vitals and current compliants via patient interviews
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Report significant information and changes in patient condition to nurse supervisor
- Directed patients to examining rooms and coordinated transportation assistance as necessary
- Documented all maintenance and repairs in timely fashion
- Tested and recorded blood glucose levels
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Resume Overview
School Attended
- Craft Medical Institute
Job Titles Held:
- Customer Service Representative
- Director of Daily Operations
- Medical Assistant/Medical Receptionist
Degrees
- Diploma : Medical Assisting/Medical Administration , 1992
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