Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated Customer Service professional with 10+ years of experience in sales and customer service related roles. Strengths in lead generation, customer relationship development, and sales. Excellent communication and problem-solving skills able to thrive in a competitive fast-paced environment. A solid team player with an outgoing, positive demeanor and proven success in establishing rapport with clients. Dedicated and focused on exceeding expectations and driving team success.

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Skills
  • Contract negotiations
  • Adaptability
  • Excellent multi-tasking ability
  • Database administration
  • Relationship building
  • Creative problem solving
  • Complaint resolution
  • Good listening skills
Work History
04/2021 to Current Customer Service Representative Homeserve Usa | Chattanooga, TN,
  • Third party contractor for Federal Emergency Management Agency (FEMA)
  • Provided primary customer support to internal and external customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Met all customer call guidelines including service levels, handle time and productivity.
07/2019 to 04/2021 Provider Services Assistant Anthem, Inc. | Bridgeport, CT,
  • Performed initial credentialing for new providers joining Vantage Health Plan`s Network of Providers.
  • Cultivated and maintained relationship with healthcare providers
  • Conducted all primary source verifications
  • Collected information from National Practitioner Data Bank (NPDB) and other relevant sources
  • Communicated information needed to credentialing contacts, and conducted follow-ups regularly
  • Entered new providers into database (QNXT) linking affiliations and contracts to ensure claims are paid correctly
  • Presentations at monthly credentialing committee meeting
  • Implemented changes to credentialing processes as needed to ensure compliance with CMS and NCQA guidelines
  • Maintained high volume of records
03/2013 to 07/2019 Office Administrator And Sales Hammett Real Estate Services, INC. | City, STATE,
  • Interacted professionally with clients, co-workers, and owners, answering questions and responding to phone and email inquiries daily
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable
  • Tracked expenses and documented records using Quickbooks
  • Researched market data and reported back to broker using Excel
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Successfully assisted home buyers and sellers through sales and purchase of properties
  • Advertised properties to general public via networking, brochures, open houses, ads, and participation in multiple listing services to maximize exposure
  • Negotiated contracts and coordinate with lenders, attorneys and home inspectors
  • Verified legal formalities were completed prior to closing dates
  • Followed up with prospects throughout sales processes
  • Prepared purchase agreements and addenda between buyers and sellers
  • Managed rental properties
  • Assisted in branding and developing marketing strategy for two new 70+ unit residential development
  • Managed all social media campaigns and maintained websites
  • Stayed current with different lender standards and documentation requirements per state guidelines
  • Completed all company insurance renewals including property and personal
  • Ensured completion of required education courses for yearly license renewals
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
05/2009 to 02/2013 Customer Service Associate Dolphin Pools, Inc. | City, STATE,
  • Greeted customers, tested pool water for levels, determined service needs and accurately input that information into electronic systems for suggested chemical solution
  • Created repeat business by providing superior customer service
  • Assisted customers during selection process and helped choose perfect products to meet individual needs
  • Responsible for billing customers for pool cleaning services and contacting those customers to ensure satisfaction
  • Kept office records organized and supplies well-stocked for optimal performance
  • Performed scheduled inventory counts weekly for management
  • Provided customers with small presentation and literature on services
Education
Expected in | General Studies University of Louisiana At Monroe, Monroe, LA GPA:
Expected in | Technical Proficiencies , , GPA:

MS Office (Word, Excel); Quickbooks

Expected in 2004 High School Diploma | Cape Coral High School, Cape Coral, FL GPA:

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Resume Overview

School Attended

  • University of Louisiana At Monroe
  • Technical Proficiencies
  • Cape Coral High School

Job Titles Held:

  • Customer Service Representative
  • Provider Services Assistant
  • Office Administrator And Sales
  • Customer Service Associate

Degrees

  • Some College (No Degree)
  • High School Diploma

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