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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive, upbeat employee bringing more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable, friendly and efficient. Devoted to maximizing customer satisfaction.

Skills
  • Credit card payment processing
  • Customer relations
  • Conflict mediation
  • High-energy attitude
  • Business development understanding
  • Route management
  • Inbound and Outbound Calling
  • Retail sales customer service
  • Adaptive team player
  • Office equipment proficiency
  • Clerical support
  • Quality control
  • Sales expertise
  • Courteous demeanor
  • Technologically savvy
  • Problem-solving abilities
  • Product organization
Experience
03/2021 to Current
Customer Service Representative Hopkins Manufacturing Corp. Scottsdale, AZ,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
08/2015 to 02/2021
Executive Assistant Zayo Group Allentown, PA,
  • Revised and maintained master calendar for client appointments.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Restocked office and break room supplies to maximize team productivity.
  • Managed daily financial tasks such as invoices, reports and proposals.
  • Supported auditors during review process with clerical support.
  • Oversaw executive schedules for team of company leaders.
  • Recorded and maintained updated information on company services.
  • Supported advertising and promotional initiatives by creating marketing materials.
  • Made travel arrangements and reservations.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Liaised between Project Manager and clients regarding client accounts and new business.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Routed agreements, contracts and invoices through signature process.
  • Oversaw workforce management and staff scheduling to keep office operations running smoothly.
  • Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about all product lines and services offered by company.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reconciled expenses and accounts, including company credit cards and expense accounts.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Coded invoices and other records to maintain organized and accurate records.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Prepared and reviewed monthly financial statements.
  • Coordinated timely payments from vendors, clients and account holders.
  • Monitored accounts payable and receivable statuses and delegated related tasks.
09/2011 to 08/2015
Teacher's Assistant Southwest Key Programs Goshen, NY,
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Arranged and led academic and study activities for students.
  • Maintained organized and clean classroom and play areas.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Set up and created bulletin boards and displays for classrooms and school hallways.
  • Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Cleaned and organized classrooms, materials and supplies.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Taught children foundational skills such as colors, shapes and letters.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Incorporated music, art and theater into lesson planning.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Administered and documented results of student assessments.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
Education and Training
Expected in 05/2017
Associate of Science:
Florida SouthWestern State College - Fort Myers, FL
GPA:
Expected in 05/2008
High School Diploma:
Cypress Lake High School - Fort Myers, FL
GPA:

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Resume Overview

School Attended

  • Florida SouthWestern State College
  • Cypress Lake High School

Job Titles Held:

  • Customer Service Representative
  • Executive Assistant
  • Teacher's Assistant

Degrees

  • Associate of Science
  • High School Diploma

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