Hardworking Customer Service Representative with 5 years of experience working with retail and telecommunication fields. Trained in project and time management with extensive knowledge of customer satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Sales expertise
- Credit card processing
- Inbound and Outbound Calling
- Administrative support
- Account management
- Money handling abilities
- Training development aptitude
- Retail materials management
- Staff education and training
- Complaint resolution
- Professional telephone demeanor
- Retail store support
- Technical Support
- POS systems expert
- Creative problem solving
- Stocking and replenishing
- Good listening skills
Miami, OK, 02/2020 - 04/2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with up to 5 calls in queue per minute.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Suggested new procedure to persuade cancelling customers to stay with company.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Naples, OH, 04/2019 - 12/2019
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for age-restricted purchases and verified details, consistently meeting strict legal standards of underage sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Trained as a Customer Service Representative and provided back-up coverage to provide customers with optimal support.
- Worked closely with team leads and managers to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with 95% accuracy.
- Assisted customers with special services, account updates and promotional options.
- Assisted customers by answering questions and fulfilling requests.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Superior, CO, 04/2017 - 03/2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported efficient and timely replenishment of sales floor merchandise.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
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Resume Overview
School Attended
- Hcs Early College High School
Job Titles Held:
- Customer Service Representative
- Cashier
- Sales Associate
Degrees
- Associate of Arts
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