LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Shipping and receiving understanding
  • Technologically savvy
  • Call center experience
  • Retail sales customer service
  • Sales expertise
  • Problem-solving abilities
  • High-energy attitude
Experience
Customer Service Representative, 01/2020 to 07/2020
Hopkins Manufacturing Corp.Scottsdale, AZ,
  • Assessed customer needs and upsold products and services to maximize sales.
Cashier, 09/2019 to 01/2020
GermainColumbus, OH,
  • Scanned customer purchases, supporting transactions to streamline sales process.
Waitress, 04/2015 to 11/2018
Cache Creek Casino ResortBrooks, CA,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Increased sales of high margin menu items through effective upselling.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
Manager, 01/2012 to 12/2014
Marten TransportSaint Helens, OR,
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Education and Training
High School Diploma: , Expected in 05/2014 to Exot - Hamilton , Ohio
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Exot

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Waitress
  • Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: