customer service representative resume example with 14+ years of experience
Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service] . Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Experienced Retail Sales Associate with [Number] years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Proactive [Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software] and [Type] techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Maximizes seasonal employment as [Job Title] , getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on [Number] years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry] . Skilled call center professional versed in customer support protocols for [Product or Service] . Bring extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette.
- Guest services
- Inventory control procedures
- Merchandising expertise
- Loss prevention
- Cash register operations
- Product promotions
Beckley, WV, 05/2011 - 07/2014
Scheduled Appointment.
Interacted with contract engineers and salesmen.
Worked with credit department to resolve issues with delinquent and non-credit worthy accounts.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number] %.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Laredo, TX, 03/2000 - 07/2013
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Completed documentation and logs each day and generated weekly reports detailing activities to submit to [Job Title] .
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Spearhead customer satisfaction survey and analyzed results to make action plans.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Assisted customers with navigating internal [Type] and [Type] systems to obtain [Result] .
- Consistently managed [Number] -person staff, effectively resolving issues, which resulted in top ranking out of [Number] teams.
- Managed total department call volume of [Number] per day and coordinated department schedules to maximize coverage during peak hours.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Corpus Christi, TX, 02/2000 - 07/2005
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored employee performance and developed improvement plans.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Managed [Number] [Job Title] s successfully in fast-paced environment through proactive communication and positive feedback.
City, STATE, 01/2020 - 04/2020
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Oversaw food preparation and monitored safety protocols.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Hired and managed all kitchen staff.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Limited portion sizes and used garnishes to control food costs.
- Maximized quality assurance by completing frequent checks of line.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Purchased food and cultivated strong vendor relationships.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Coordinated and organized all restaurant inventory.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Managed employees throughout preparation and service of [Number] meals per day.
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Resume Overview
School Attended
- New York Institute of Technology
Job Titles Held:
- Customer Service Representative
- Customer Service Manager
- Assistant Manager
- Food/Bev/Beverage Hospitality Manager
Degrees
- Associate of Science
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