LiveCareer-Resume

customer service representative resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Looking for the opportunity to utilize my experience to increase market share and profitability, while creating a platform for professional growth with an interested company. I promote a safe work environment enabling teachable associates the platform to grow and promote to their ability. High standards, attention to details, being above the status quo and a customer first mentality are qualities I strive to instill at all levels of the business.

Skills
  • Problem-solving abilities
  • Data evaluation
  • Promotional support
  • Call Center Operations
  • Route management
  • Stockroom procedures
  • In-store support
  • Transportation solution development
  • Conflict mediation
  • Freight operations
  • Sales expertise
  • Project management abilities
  • Retail sales customer service
  • Business development understanding
  • Customer relations
  • Quality control
  • Report generation
  • Adaptive team player
  • Store maintenance
  • Senior leadership support
  • Quality assurance controls
  • Product organization
  • Courteous demeanor
  • Process optimization
  • High-energy attitude
  • Shipping and receiving understanding
  • System implementation
Experience
01/2023 to Current
Customer Service Representative John Crane Inc Baltimore, MD,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Mentored new employees on procedures and policies to maximize team performance.
08/2021 to 09/2022
Assistant Store Manager The Luxottica Group Stewart Manor, NY,
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Maintained inventory by checking merchandise to determine levels.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked daily, weekly and monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
07/2017 to 07/2021
Regional Director of Sales and Operations Sage Hospitality Resources, Llp Napa, CA,
  • Formulated and implemented Field Communication process to standardize and reduce email communications to regional partners and employees.
  • Secured approval of all regional tactical programs and quarterly employee recognition programs.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Determined price schedules and discount rates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Gained market share in new sales performance through aggressive team training.
  • Prepared budgets and approved budget expenditures.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Oversaw regional and local sales managers and staff.
  • Developed and significantly grew assigned territory 28% within first year.
04/2009 to 07/2017
Vice President of Business Development Flowers Foods City, STATE,
  • Facilitated and managed business development plan based on market and industry research.
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
  • Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
  • Developed growth plans by identifying key clients, key targets and priority service lines.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.
  • Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
  • Set up new distribution partners and brought in substantial new channel sales.
  • Marketed and developed key accounts by favorably representing company at membership and community functions.
  • Developed standard objection responses based on client feedback for use by sales associates in interactions with current and prospective clients.
  • Partnered with regional corporations to establish direct marketing channels and streamline company operations.
  • Tracked RFPs and bids to maintain finger on pulse of industry and anticipate upcoming potential projects.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Determined price schedules and discount rates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Gained market share in new sales performance through aggressive team training.
  • Prepared budgets and approved budget expenditures.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Oversaw regional and local sales managers and staff.
Education and Training
Expected in to to
:
ETSU - Johnson City, TN,
GPA:

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Resume Overview

School Attended

  • ETSU

Job Titles Held:

  • Customer Service Representative
  • Assistant Store Manager
  • Regional Director of Sales and Operations
  • Vice President of Business Development

Degrees

  • Some College (No Degree)

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