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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Ability to train, motivate and supervise customer Purchasing/Buyer service employees. International Shipping Scheduling and Office and retail Management Documentation Billing and Invoicing Data Entry Accounts Management Quality Control Sales (In person-Phone) Accomplishments Improved customer satisfaction 40% in one year by offering customers, accounts and internal staff with outstanding service and technical training and details improving our internal response as well as customers understanding and appreciation for the product.
Highlights
Microsoft Excel, Microsoft Word, Microsoft Outlook, Office and Clerical Tasks Billing, clerical, CRM, Crystal Reports, customer satisfaction, Customer Service, Data Entry, Great Plains, inside sales, inventory, Invoicing, Microsoft Excel, Office, Microsoft Outlook, Microsoft Word, Order entry, order management, outside sales, pricing, purchasing, Quality Control, retail Management, Sales Manager, Sales support, shipping, Spanish speaking, teaching
Experience
Customer Service Representative12/2013 to 08/2014Goldenrod Corp Beacon Falls, Ct
  • Provide Bilingual (Spanish/English) Customer Service support to customers, inside sales representatives, outside sales representatives, production manager and team, company Director and CEO and International vendor.
  • Act as account manager for all customers and work with production team and manager to assure on time order completion and shipment of Goldenrod's orders for air shafts, core chucks, and safety chucks for the web, fabric, film and foil based converting industry.
  • Essential Duties & Responsibilities: Provide general Customer Service support via phone and email to customers.
  • Trouble shoot all issues in regards to purchase orders, payments, shipping, credits, repairs and delivery dates.
  • Provide customers with quotes on products and spare parts.
  • Create and process purchase orders from customers and inside sales team.
  • Ability to read drawings to assure orders are accurate and work with engineering department to resolve and discrepancies.
  • Process Pro formas, payments and credits.
  • Provide customers with order confirmations, scheduled shipment dates, updates regarding delays in production of product.
  • Work closely with production team and manager to schedule completion of orders in a timely manner and prioritize production to meet customer requested shipment dates.
  • Keep track of all orders and make sure shipment dates are met and if delayed contact customers with details and new ship date.
  • Create shipping documentation, customs paper work, Nafta, Commercial Invoice for International Shipments.
  • Perform all purchasing of orders and parts with our International vendor in Italy.
  • Manage all orders and maintain close communication in regards to delivery of orders, custom projects and any other related information.
  • Confirm pricing is accurate and follow the production process to assure shipment is received on time.
  • Communicate with Freight Forwarder on all shipments expected to be received from Italy.
  • Perform all invoicing of orders received from Italy vendor and priority inspection process as to assure orders will ship out to our customers on time.
  • Communicate and provide daily and weekly reports to Director and CEO in regards to orders and completion dates.
Account Manager04/2013 to 10/2013Innovative Solutions, LLC Naugatuck
  • Account Sales and order management for liquid level and flow sensor manufacturing company.
  • Essential Duties & Responsibilities: Order entry, Manage blanket order releases for large accounts, coordinate with planning and production to assure completion of orders on time, Create and process RMA's, Credits, Manage accounts International and Compliance Forms.
  • Provide general customer service, Data Entry and Correspondence via phone and email.
  • Use of Great Plains and CRM.
Customer Service Representative/Assistant Manager02/2003 to 04/2012Breitling USAWilton, CT
  • Assists Customer Service/After Sales Manager with daily operations and procedures.
  • Provide Support to Consumers, Authorized accounts, Inside and Outside Sales Team and external repair centers and execute Customer Service procedures.
  • answer phone calls, Provide repair options, status, pricing, technical features and functionality of watches and models, availability of spare parts, changes in repair status, shipping information, general product questions.
  • Entering and Processing repair orders Generate estimates, Process Payments and Credits and Invoicing of orders.
  • Maintain records pertaining to product registration, inventory, warranties, repair history, backorders.
  • Interact with Workshop Manager, watchmakers and spare parts manager to ensure limited turnaround time of repair.
  • Undertake cross-functional tasks as requested by management.
  • Performed all Manager Duties when Manager unavailable or as needed.
  • Received Professional Training by Breitling USA to perform Quality Control inspections on all Breitling watches.
  • Trained new employees and traveled to Breitling Miami to provide training and support to new customer service staff.
Education
Associate of Arts: Psychology/Teaching1997Psychology/Teaching Escuela de Educacion Media #2 Escuela de Educacion Media #2 Buenos Aires, Argentina Diploma: Baccalaureate with teaching/psychology orientation Buenos Aires, Argentina
Languages
Bilingual English/Spanish
Skills
Billing, Clerical, CRM, Crystal Reports, customer satisfaction, Customer Service, Data Entry, delivery, documentation, email, Bilingual English, English, features, film, Forms, functional, Great Plains, inside sales, inside sales, inventory, Invoicing, Director, Microsoft Excel, Office, Microsoft Outlook, Microsoft Word, Order entry, order management, Outside Sales, pricing, production manager, psychology, purchasing, Quality Control, read, repairs, retail Management, safety, Sales, Sales Manager, Sales support, shipping, Spanish, Spanish speaking, teaching, phone
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Resume Overview

Companies Worked For:

  • Goldenrod Corp Beacon Falls, Ct
  • Innovative Solutions, LLC Naugatuck
  • Breitling USA

Job Titles Held:

  • Customer Service Representative
  • Account Manager
  • Customer Service Representative/Assistant Manager

Degrees

  • Associate of Arts : Psychology/Teaching 1997

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