A Graduate from a top university for Hospitality in Switzerland with experience from leading hotels in the United States & Europe. Additionally over 10+ years customer service experience in multiple industries including Hospitality, Finance & Technology. Skilled at problem solving and conflict resolution. Highly motivated individual with ability to work independently and as team leader with high grade performance.
Work History
08/2021 to Current
Associate BankerCommunity Trust Bank – Addison, TX,
Established rapport with new clients to increase satisfaction and loyalty.
Handled various accounting transactions.
Opened, closed and updated accounts for customers.
Developed tailored solutions to meet individual banking needs.
Evaluated client financial positions and identified most appropriate banking products.
05/2020 to 02/2021
Bartender SupervisorCloud9 – Los Angeles, CA,
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Developed new signature cocktails to support bar marketing brand and increase profits.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
03/2014 to 06/2018
Marketing DirectorCompany Name – City, State,
Analyzed market trends and competitive landscape to understand opportunities and potential value.
Conducted research to analyze customers' behavior, preferences, and purchasing habits.
Maintained high level of understanding of industry standards and trends.
Education
Expected in 05/2019
Certificate: Cyber Security Georgia Southern University - Savannah, GA, GPA:
Introduction to Information Technology
IT Infrastructure
Introduction to Cyber Security
Fundamentals of Information Systems Security
Network Security
Ethical Hacking
Expected in 12/2010
BBA: Business Administration Les Roches Int. School of Hotel Management - Bluches, Switzerland, GPA:
4 Year Bachelor of Business Administration Degree Merit Level
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