Customer Service Representative Resume Example
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A Graduate from a top university for Hospitality in Switzerland with experience from leading hotels in the United States & Europe. Additionally over 10+ years customer service experience in multiple industries including Hospitality, Finance & Technology. Skilled at problem solving and conflict resolution. Highly motivated individual with ability to work independently and as team leader with high grade performance.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handledvarious accounting transactions.
- Opened, closed and updated accounts for customers.
- Developed tailored solutions to meet individual banking needs.
- Evaluated client financial positions and identified most appropriate banking products.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Analyzed market trends and competitive landscape to understand opportunities and potential value.
- Conducted research to analyze customers' behavior, preferences, and purchasing habits.
- Maintained high level of understanding of industry standards and trends.
- Introduction to Information Technology
- IT Infrastructure
- Introduction to Cyber Security
- Fundamentals of Information Systems Security
- Network Security
- Ethical Hacking
- 4 Year Bachelor of Business Administration Degree Merit Level
- Hotel Management
- Marketing
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Resume Overview
School Attended
- Georgia Southern University
- Les Roches Int. School of Hotel Management
Job Titles Held:
- Associate Banker
- Bartender Supervisor
- Marketing Director
Degrees
- Certificate : Cyber Security
BBA : Business Administration
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