customer service representative resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Skills
English - Fluent
Spanish - Fluent
Italian - Intermediate
Hebrew - Basic
Problem-solving skills
MS Office
Hospitality
Financial analysis
Customer service excellence
Account management
Professional Summary
A Graduate from a top university for Hospitality in Switzerland with experience from leading hotels in the United States & Europe. Additionally over 10+ years customer service experience in multiple industries including Hospitality, Finance & Technology. Skilled at problem solving and conflict resolution. Highly motivated individual with ability to work independently and as team leader with high grade performance.
Work History
Associate Banker, 08/2021 - Current Community Trust Bank – Addison, TX,
Established rapport with new clients to increase satisfaction and loyalty.
Handled various accounting transactions.
Opened, closed and updated accounts for customers.
Developed tailored solutions to meet individual banking needs.
Evaluated client financial positions and identified most appropriate banking products.
Bartender Supervisor, 05/2020 - 02/2021 Cloud9 – Los Angeles, CA,
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Developed new signature cocktails to support bar marketing brand and increase profits.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Marketing Director, 03/2014 - 06/2018 Company Name – City, State,
Analyzed market trends and competitive landscape to understand opportunities and potential value.
Conducted research to analyze customers' behavior, preferences, and purchasing habits.
Maintained high level of understanding of industry standards and trends.
Education
Certificate: Cyber Security, Expected in 05/2019 - Georgia Southern University - Savannah, GA, GPA: Status -
Introduction to Information Technology
IT Infrastructure
Introduction to Cyber Security
Fundamentals of Information Systems Security
Network Security
Ethical Hacking
BBA: Business Administration, Expected in 12/2010 - Les Roches Int. School of Hotel Management - Bluches, Switzerland, GPA: Status -
4 Year Bachelor of Business Administration Degree Merit Level
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