Customer Service Representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • English - Fluent
  • Spanish - Fluent
  • Italian - Intermediate
  • Hebrew - Basic
  • Problem-solving skills
  • MS Office
  • Hospitality
  • Financial analysis
  • Customer service excellence
  • Account management
Professional Summary

A Graduate from a top university for Hospitality in Switzerland with experience from leading hotels in the United States & Europe. Additionally over 10+ years customer service experience in multiple industries including Hospitality, Finance & Technology. Skilled at problem solving and conflict resolution. Highly motivated individual with ability to work independently and as team leader with high grade performance.

Work History
08/2021 to Current
Associate Banker Community Trust Bank Addison, TX,
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Opened, closed and updated accounts for customers.
  • Developed tailored solutions to meet individual banking needs.
  • Evaluated client financial positions and identified most appropriate banking products.
05/2020 to 02/2021
Bartender Supervisor Cloud9 Los Angeles, CA,
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
03/2014 to 06/2018
Marketing Director Company Name City, State,
  • Analyzed market trends and competitive landscape to understand opportunities and potential value.
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.
  • Maintained high level of understanding of industry standards and trends.
Expected in 05/2019
Certificate: Cyber Security
Georgia Southern University - Savannah, GA,
  • Introduction to Information Technology
  • IT Infrastructure
  • Introduction to Cyber Security
  • Fundamentals of Information Systems Security
  • Network Security
  • Ethical Hacking
Expected in 12/2010
BBA: Business Administration
Les Roches Int. School of Hotel Management - Bluches, Switzerland,
  • 4 Year Bachelor of Business Administration Degree Merit Level
  • Hotel Management
  • Marketing

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Resume Overview

School Attended

  • Georgia Southern University
  • Les Roches Int. School of Hotel Management

Job Titles Held:

  • Associate Banker
  • Bartender Supervisor
  • Marketing Director


  • Certificate
  • BBA

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