Customer Service Representative Resume Example Kessler Collection

CUSTOMER SERVICE REPRESENTATIVE

Skills

Team leadership
Hotel and hospitality knowledge
Problem-solving skills
Account management
POS systems expert
MS Office
Data Entry

Hospitality
Financial analysis
Sales expertise
English, Spanish, Italian, French Speaker
Customer service excellence
Money handling abilities
Python Programming

Professional Summary

Gained over 10+ years plus customer service experience in multiple industries including Hospitality, Finance & Technology. Extensive background in hotel management positions for high-end resorts. Experienced fund management professional with team-oriented nature and capability to manage assets, promote investor relations and assess fund performance.

Highly motivated individual with ability to work independently and as team leader with high grade performance reviews. Graduate from a top three universities for Hospitality and worked in top five hotels in the United States.

Work History

Bartender, 05/2018 to 01/2020
Kessler Collection - Savannah, GA

Achieved wide recognition from clientele transferred from sister properties who performed substantial reviews on social media such as Yelp, Facebook, Google about individual high grade performance.
Developed new signature cocktails to support bar marketing brand and increase profits.
Generated higher ticket averages by training 20 employees on suggestive up-selling techniques

Marketing Director, 03/2014 to 06/2018
Bay Waves Inc - Savannah, GA

Conducted continuous evaluations of market trends to stay current on consumer and competitor changes over 4 year span.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits and training over 30 staff members unique selling practices.
Strengthened marketing programs to capture new business and take advantage of changing trends in client markets

Financial Desk Manager, 05/2013 to 02/2014
YouTradeFX Financial Services - Tel Aviv, Israel

Worked with clients to assess and meet short- and long-term financial goal.
Managed client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan.
Resolved Financial problems, improved operations and provided exceptional client support.
Team handled 200+ calls per day to address customer inquiries and concerns and overall team performance achieved top reviews from management.

Education

Certificate: : Cyber Security, 05/2019Georgia Southern University - Savannah, GA

Introduction to Information Technology
IT Infrastructure
Introduction to Cyber Security
Fundamentals of Information Systems Security
Network Security
Ethical Hacking

BBA: : Business Administration, 12/2010Les Roches Int. School of Hotel Management - Bluches, Switzerland

4 Year Bachelor of Business Administration Degree Merit Level
Hotel Management
Marketing

Resume Overview

Companies Worked For:

Kessler Collection
Bay Waves Inc
YouTradeFX Financial Services

School Attended

Georgia Southern University
Les Roches Int. School of Hotel Management

Job Titles Held:

Bartender
Marketing Director
Financial Desk Manager

Degrees

Certificate : : Cyber Security , 05/2019
BBA : : Business Administration , 12/2010

Customer Service Representative Resume Example

Resume Score: 80%

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