Customer Service Representative resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Customer service oriented with a diverse employment history including six years providing front-line customer service. Passionate about making a positive difference and growing personally and professionally in any environment. Hardworking with both technical and soft skills to effectively communicate with clients and team members in a fast-paced, emergency oriented field.
Skills
Complaint resolution
Order Fulfillment
Creative problem solving
Professional telephone demeanor
Recordkeeping strengths
Stocking and replenishing
Strategic sales knowledge
Good listening skills
Multi-line phone talent
Administrative support
Money handling abilities
Cash Drawer Management
Product and Service Sales
Maintaining Store Appearance
Cash Handling
Product knowledge
Order taking
Written and verbal communication
Payment processing
Payment collection
Cleaning and sanitizing
Guest inquiries
Basic math skills
Reports and documents
Time management skills
Schedule Organization
Appointment Setting
Administrative Duties
Customer Relations Understanding
Customer service and support
Work History
Customer service Representative, 08/2020 to Current International Bancshares Corp – Weatherford, OK,
Helped average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Organized paperwork such as charts and reports for office and patient needs.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Scheduled, rescheduled and handled cancelled appointments for patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Representative Manager, 06/2015 to 12/2020 Alorica Inc. – Mobile, AL,
Correctly calculated inventory and ordered appropriate supplies.
Reconciled cash and credit card transactions to maintain accurate records.
Managed schedules, accepted time off requests and found coverage for short shifts.
Monitored food handling, safety and adherence with uniform requirements, including clothing, non-skid shoes and hair nets.
Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Exercised composure under pressure and in escalated customer service scenarios.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Maintained clean, sanitized and well-organized food preparation zones.
Took orders, prepared meals and collected payments.
Worked flexible hours; night, weekend, and holiday shifts.
General Technician, 11/2019 to 08/2020 Quadgraphics – Fox Lake, WI,
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Completed safety training and certifications.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Recorded notes for future reference, including customer preferences and services delivered.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative, 06/2018 to 08/2020 International Bancshares Corp – Weslaco, TX,
Escorted clients to correct spa areas including treatment rooms and offices.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Listened closely to customer complaints and responded appropriately to issues.
Communicated with spa team members if clients canceled or changed appointment times.
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Introduced new beauty products to consumers by informing clients about use and benefits.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Operated multi-line telephone system to independently handle over 60 calls each day.
Education
Cosmetology License: Cosmetology, Expected in 08/2018 Debutantes School of Cosmetology And Nail Technology, LLC - Dekalb, IL GPA:
High School Diploma: , Expected in 05/2017 Sandwich Community High School - Sandwich, Il, GPA:
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Resume Overview
School Attended
Debutantes School of Cosmetology And Nail Technology, LLC