Customer Service Representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer service oriented with a diverse employment history including six years providing front-line customer service. Passionate about making a positive difference and growing personally and professionally in any environment. Hardworking with both technical and soft skills to effectively communicate with clients and team members in a fast-paced, emergency oriented field.

  • Complaint resolution
  • Order Fulfillment
  • Creative problem solving
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Stocking and replenishing
  • Strategic sales knowledge
  • Good listening skills
  • Multi-line phone talent
  • Administrative support
  • Money handling abilities
  • Cash Drawer Management
  • Product and Service Sales
  • Maintaining Store Appearance
  • Cash Handling
  • Product knowledge
  • Order taking
  • Written and verbal communication
  • Payment processing
  • Payment collection
  • Cleaning and sanitizing
  • Guest inquiries
  • Basic math skills
  • Reports and documents
  • Time management skills
  • Schedule Organization
  • Appointment Setting
  • Administrative Duties
  • Customer Relations Understanding
  • Customer service and support
Work History
Customer service Representative, 08/2020 to Current
International Bancshares CorpWeatherford, OK,
  • Helped average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Representative Manager, 06/2015 to 12/2020
Alorica Inc.Mobile, AL,
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored food handling, safety and adherence with uniform requirements, including clothing, non-skid shoes and hair nets.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Took orders, prepared meals and collected payments.
  • Worked flexible hours; night, weekend, and holiday shifts.
General Technician, 11/2019 to 08/2020
QuadgraphicsFox Lake, WI,
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Completed safety training and certifications.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative, 06/2018 to 08/2020
International Bancshares CorpWeslaco, TX,
  • Escorted clients to correct spa areas including treatment rooms and offices.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to independently handle over 60 calls each day.
Cosmetology License: Cosmetology, Expected in 08/2018
Debutantes School of Cosmetology And Nail Technology, LLC - Dekalb, IL
High School Diploma: , Expected in 05/2017
Sandwich Community High School - Sandwich, Il,

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Resume Overview

School Attended

  • Debutantes School of Cosmetology And Nail Technology, LLC
  • Sandwich Community High School

Job Titles Held:

  • Customer service Representative
  • Customer Service Representative Manager
  • General Technician
  • Customer Service Representative


  • Cosmetology License
  • High School Diploma

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