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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Grasps company initiatives quickly as Job Title, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Skills
  • Money handling abilities
  • Recordkeeping strengths
  • Retail store support
  • Good listening skills
  • Training development aptitude
  • Stocking and replenishing
  • Creative problem solving
  • Multi-line phone talent
  • Credit card processing
  • Complaint resolution
  • Medical terminology knowledge
  • Order Fulfillment
  • Strategic sales knowledge
  • Service standard compliance
Work History
Customer Service Representative, 08/2019 to 07/2020
BCforward – San Antonio, TX
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier , 06/2016 to 11/2019
Finish Line – San Antonio, TX
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Prepared and submitted end-of-shift reports using Software.
  • Increased sales Number% by offering advice on purchases and promoting additional products.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Efficiently processed new orders, completing Number+ daily transactions with remarkable accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with Number% accuracy.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked closely with Job title to solve problems and handle customer concerns.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Served needs of more than Number customers in busy Type environment.
  • Helped over Number guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
General Employee , 03/2015 to 12/2015
BaskinRobbins – San Antonio, TX
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Discovered areas of improvement by generating Timeframe operational and sales reports.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Implemented operational strategies and effectively built customer and employee loyalty through Task and Task.
  • Received superior customer service satisfaction scores for Number consecutive quarters.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Worked directly with management, Job titles, and Type department to brainstorm, discuss strategy and mitigate Type issues.
Education
High School Diploma : 06/2016
John Marshall High School - San Antonio, TX
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Resume Overview

Companies Worked For:

  • BCforward
  • Finish Line
  • BaskinRobbins

School Attended

  • John Marshall High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • General Employee

Degrees

  • High School Diploma : 06/2016

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