Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Sales expertise
  • Complaint resolution
  • Report preparation
  • International sales support
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Money handling abilities
  • Strategic sales knowledge
  • Creative problem solving
  • Stocking and replenishing
  • Shipping procedures understanding
  • Multi-line phone talent
  • Service standard compliance
  • Good listening skills
  • Recordkeeping strengths
  • Medical terminology knowledge
  • Key stakeholder relationship building
  • Administrative support
  • POS systems expert
  • Retail store support
  • Technical Support
  • Training development aptitude
  • Professional telephone demeanor
  • Staff education and training
  • Receiving support
  • Microsoft and words experience
  • Sense of urgency
  • Fast learner
  • Detail oriented
  • Adapt to change
Work History
09/2020 to 06/2021 Customer Service Representative Ibex Holdings Limited | Hampton, VA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Mar2010 to Dec2020 Team Leader/Waitress Mars | Fresno, CA,
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Molded team and embraced change to adapt within dynamic market.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Led team of 10 members while providing exceptional customer service.
  • Cross-trained and provided back up for customer service managers.
  • Participated in cross-functional team-building activities.
  • Completed special cuts, including groves and bevels, to produce desired looks.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
02/2015 to 07/2019 Shift Manager RaceTrac | City, STATE,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Tracked receipts, employee hours and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Expected in 06/2011 High School Diploma | Penn Foster High School, Scranton, PA GPA:
Expected in 06/2011 Associate of Arts | Homeland Security Homestead Job Corpsa, Homestead, FL, GPA:
  • Received D License
  • Professional development completed in homeland security
  • Majored in homeland security

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School Attended

  • Penn Foster High School
  • Homestead Job Corpsa

Job Titles Held:

  • Customer Service Representative
  • Team Leader/Waitress
  • Shift Manager


  • High School Diploma
  • Associate of Arts

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