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customer service representative resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Courteous demeanor
  • Call center experience
  • Active listening
  • Customer relations
  • Promotional support
  • Microsoft Office expertise
  • Store maintenance
  • Sales expertise
  • Adaptive team player
  • Clerical support
  • Problem-solving abilities
  • Inbound and outbound calling
  • High-energy attitude
Experience
11/2019 to Current
Customer Service Representative Ipg Photonics Corporation Chicago, IL,
  • Answered multiple inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.
02/2015 to 11/2019
Patient Care Technician Westchester Medical Center Margaretville, NY,
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Responded to bell or light signal calls within maximum of 2 minutes to assist patients with needs
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Supported nurses in daily patient care activities by taking vital signs, documenting patient observations.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
07/2011 to 02/2015
Radiology Technician Assistant Bbcn Bank La Crescenta, CA,
  • Maintained patient confidentiality and privacy at all times according to policies and regulations to help patients feel secure and comfortable with all interactions.
  • Documented interpretations from radiological exams based on images provided by radiological technologists.
  • Organized supplies and restocked work areas for maximum efficiency.
  • Collected patient history data from electronic records and patient interviews to assess previous and current concerns.
  • Identified patient risk factors and adjusted procedures to minimize injury.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
02/2011 to 07/2011
Teller Chase Bank City, STATE,
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Entered member transaction data into online banking software.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Supplied tellers with coin and currency as needed.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Trained employees on cash drawer operation.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Processed cash withdrawals.
  • Managed opening and closing times for main branch.
  • Examined checks for identification and endorsement.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Recommended additional products, services and benefits for customers.
  • Reported daily averages and shortages to operations department.
  • Delivered prompt, accurate and excellent customer service.
Education and Training
Expected in to to
Associate of Arts: Nursing
Florida SouthWestern State College - Fort Myers, FL
GPA:

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Resume Overview

School Attended

  • Florida SouthWestern State College

Job Titles Held:

  • Customer Service Representative
  • Patient Care Technician
  • Radiology Technician Assistant
  • Teller

Degrees

  • Associate of Arts

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