Customer Service Representative Resume Example Movie Gallery 06/2010 To 01/2015

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Motivated customer service specialist with over 7 years retail experience in a fast-paced, team-based environment.

Skills

Work History

Customer Service Representative, Jun 2010 to Jan 2015
Movie Gallery 06/2010 To 01/2015 – Taylor, AZ

Welcomed customers into the store and helped them locate items.
Alerted customers to upcoming sales events and promotions.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Used time efficiently when not serving customers with sorting merchandise.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Answered customer telephone calls promptly and in an professional and courteous manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Operated a cash register for cash, check and credit card transactions.

Customer Service Represenative, Jan 2015 to Dec 2017
Walmart Supercenter 01/2015 To 12/2017 – Tempe, AZ

Operated a cash register for cash, check and credit card transactions.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and efficient manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Asked open-ended questions to assess customer needs.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Customer Account Advisor , Dec 2017 to Jul 2018
Consumer Cellular Incorporated 12/2017 To 07/2018 – Tempe , AZ

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered customer telephone calls promptly and in an appropriate manner.
Greeted customers in a timely fashion, while quickly determining their needs.
Learned, referenced and applied product knowledge information.
Routinely answered customer questions regarding merchandise and pricing.
Coordinated between billing department and customers to resolve problems.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Documented all customer inquiries and comments thoroughly and quickly.
Processed cash and credit payments rapidly and accurately.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Alerted customers to upcoming sales events and promotions.

Education

High School Diploma: 2012
Snowflake High School - Snowflake

Associate of Arts: Art, 2014
Northland Pioneer College - Show Low, AZ

Bachelor of Arts: Digital Culture, Current
Arizona State University, Tempe Campus - Tempe, AZ

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

High School Diploma : 2012
Associate of Arts : Art , 2014
Bachelor of Arts : Digital Culture , Current