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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Motivated customer service specialist with over 7 years retail experience in a fast-paced, team-based environment.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Proficient in cash management
Work History
Customer Service Representative, Jun 2010 to Jan 2015
Ipg Photonics Corporation – San Jose , CA
  • Welcomed customers into the store and helped them locate items.
  • Alerted customers to upcoming sales events and promotions.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Used time efficiently when not serving customers with sorting merchandise.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Worked with the management team to implement the proper division of responsibilities.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an professional and courteous manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Operated a cash register for cash, check and credit card transactions.
Customer Service Represenative, Jan 2015 to Dec 2017
Chs, Inc. – Magnolia , MN
  • Operated a cash register for cash, check and credit card transactions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and efficient manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Customer Account Advisor , Dec 2017 to Jul 2018
Aaron's, Inc – Woodbridge , VA
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Learned, referenced and applied product knowledge information.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Coordinated between billing department and customers to resolve problems.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Processed cash and credit paymentsrapidly and accurately.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Alerted customers to upcoming sales events and promotions.
Education
High School Diploma: 2012
Snowflake High School - City
Associate of Arts: Art, 2014
Northland Pioneer College - City, State
Bachelor of Arts: Digital Culture, Current
Arizona State University, Tempe Campus - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Snowflake High School
  • Northland Pioneer College
  • Arizona State University, Tempe Campus

Job Titles Held:

  • Customer Service Representative
  • Customer Service Represenative
  • Customer Account Advisor

Degrees

  • High School Diploma : 2012
    Associate of Arts : Art , 2014
    Bachelor of Arts : Digital Culture , Current

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