Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Motivated customer service specialist with over 7 years retail experience in a fast-paced, team-based environment.
Skills
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Work History
Customer Service Representative, 06/2010 - 01/2015
Ipg Photonics Corporation – San Jose, CA,
Ipg Photonics Corporation – San Jose, CA,
- Welcomed customers into the store and helped them locate items.
- Alerted customers to upcoming sales events and promotions.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Used time efficiently when not serving customers with sorting merchandise.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an professional and courteous manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Operated a cash register for cash, check and credit card transactions.
Customer Service Represenative, 01/2015 - 12/2017
Chs, Inc. – Magnolia, MN,
Chs, Inc. – Magnolia, MN,
- Operated a cash register for cash, check and credit card transactions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints in a timely and efficient manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Customer Account Advisor , 12/2017 - 07/2018
Aaron's, Inc – Woodbridge, VA,
Aaron's, Inc – Woodbridge, VA,
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered customer telephone calls promptly and in an appropriate manner.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Learned, referenced and applied product knowledge information.
- Routinely answered customer questions regarding merchandise and pricing.
- Coordinated between billing department and customers to resolve problems.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Documented all customer inquiries and comments thoroughly and quickly.
- Processed cash and credit payments rapidly and accurately.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Alerted customers to upcoming sales events and promotions.
Education
High School Diploma: , Expected in 2012
Snowflake High School - Snowflake,
Snowflake High School - Snowflake,
Associate of Arts: Art, Expected in 2014
Northland Pioneer College - Show Low, AZ
Northland Pioneer College - Show Low, AZ
Bachelor of Arts: Digital Culture, Expected in Current
Arizona State University, Tempe Campus - Tempe, AZ
Arizona State University, Tempe Campus - Tempe, AZ
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School Attended
- Snowflake High School
- Northland Pioneer College
- Arizona State University, Tempe Campus
Job Titles Held:
- Customer Service Representative
- Customer Service Represenative
- Customer Account Advisor
Degrees
- High School Diploma
- Associate of Arts
- Bachelor of Arts
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