Knowledgeable and dedicated customer service professional with extensive experience in retail, health care and real estate industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Report preparation
Sales expertise
Complaint resolution
Credit card processing
Order Fulfillment
Inbound and Outbound Calling
Good listening skills
Administrative support
Professional telephone demeanor
Stocking and replenishing
Education
Rockingham High School, Western AustraliaRockingham, Western Australia, Expected in ā āHigh School Diploma: - GPA:
Work History
Ipg Photonics Corporation - Customer Service Representative Minneapolis, MN, 10/04 - Current
Boosted sales revenue by skillfully promoting diverse product options.
Recommended products to customers, thoroughly explaining details.
John L. Scott Real Estate - Office Administrative Assistant & Marketing Assist Bremerton, WA, 08/2013 - 07/2020
Provided clerical support to a number of company employees by copying, faxing and filing documents.
Authored clear and professional business documents, including pertinent medical forms.
Designed insightful and attractive marketing presentations.
Produced highly accurate internal and external letters and memoranda.
Kept reception area clean and neat to give visitors positive first impression.
Transferred and directed phone calls, guests and mail to correct staff members.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Keller Williams - Real Estate Agent City, STATE, 12/2016 - 05/2019
Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Liaised between buyers and sellers to provide positive experiences for both parties.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Wrote effective listings detailing property features.
Guided clients from beginning to end of home buying process in choosing right property.
Negotiated, facilitated and managed real estate transactions.
Presented purchase offers to sellers for consideration.
Collected fees and documented payment processes for property transactions.
Negotiated contracts on behalf of clients.
Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Accompanied buyers and sellers to home inspections and appraisals.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Informed home buyer of sales, construction and warranty processes.
Advertised client properties through websites, social media and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Generated leads for sales and rental properties through cold calls and referrals.
Communicated with clients to understand property needs and preferences.
Used NTREIS and other realtor databases to find properties for clients.
Created and implemented marketing plans to drive sales.
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