Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail, health care and real estate industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Customer Service Representative10/2004 to Current
Ipg Photonics Corporation – Minneapolis , MN
Ipg Photonics Corporation – Minneapolis , MN
- Boosted sales revenue by skillfully promoting diverse product options.
- Recommended products to customers, thoroughly explaining details.
Office Administrative Assistant & Marketing Assist08/2013 to 07/2020
John L. Scott Real Estate – Bremerton , WA
John L. Scott Real Estate – Bremerton , WA
- Provided clerical support to a number of company employees by copying, faxing and filing documents.
- Authored clear and professional business documents, including pertinent medical forms.
- Designed insightful and attractive marketing presentations.
- Produced highly accurate internal and external letters and memoranda.
- Kept reception area clean and neat to give visitors positive first impression.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Real Estate Agent12/2016 to 05/2019
Keller Williams – City , STATE
Keller Williams – City , STATE
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Wrote effective listings detailing property features.
- Guided clients from beginning to end of home buying process in choosing right property.
- Negotiated, facilitated and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Collected fees and documented payment processes for property transactions.
- Negotiated contracts on behalf of clients.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Accompanied buyers and sellers to home inspections and appraisals.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Informed home buyer of sales, construction and warranty processes.
- Advertised client properties through websites, social media and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Used NTREIS and other realtor databases to find properties for clients.
- Created and implemented marketing plans to drive sales.
Education
High School DiplomaRockingham High School, Western Australia-
City
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Resume Overview
School Attended
- Rockingham High School, Western Australia
Job Titles Held:
- Customer Service Representative
- Office Administrative Assistant & Marketing Assist
- Real Estate Agent
Degrees
- High School Diploma
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