Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Dear Hiring Manager,
I'm writing to apply for the position of Work at home Technical Customer Service Representative. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for this position.
Sincerely,
Jonathan Foster
Highlights
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Experience
Customer Service Representative05/2013 to 02/2015J.F. SheaNipomo , Ca
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Solicit sales of new or additional services or products.
- Resolve customers' service or billing complaints by performing activities such as upgrading equipment, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect payments, or arrange for billing.
- Provided Technical Support for HD Receivers, DVRs, TIVO and Genie Refer unresolved customer grievances to designated departments for further investigation.
Customer Service Representative/Technical Support05/2009 to 05/2013A-Dec
- Perform tests with customer over the phone that could determine the causes of product malfunctions.
- Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
- Issue service.
- Discontinue orders using computers Address user needs and recommend appropriate hardware.
- Upselling products and provide technical support.
- Educate Agents on the correct process for using software applications and Hardware.
- Assist customers over the phone with equipment and make necessary modifications to ensure system operates in conformance with specifications.
- Analyze information to determine and recommend type of computers, Mouse, Keyboards, Money Order machines, Pin Pads, Network and Modem.
- Select hardware and material, assuring compliance with specifications and product requirements.
Assistant I10/2007 to 05/2009Birmingham Public LibraryNewberg , OR
- Help patrons fiand and use library resources, such as reference materials, audiovisual equipment, computers and electronic resources, and provide technical assistance when needed.
- Operate and maintain audiovisual equipment such as projectors, tape recorders, and videocassette recorders.
- Maintain and troubleshoot problems with library equipment including computers, photocopiers, and audiovisual equipment.
- Enter and update patrons' records on computers.
- Answer routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary.
- Reserve, circulate, renew, and discharge books and other materials.
- Catalog and sort books and other print and non-print materials according to procedure, and return them to shelves, files, or other designated storage areas.
- Organize and maintain periodicals and reference materials.
- Retrieve information from central databases for storage in a library's computer.
- Verify bibliographical data for materials, including author, title, publisher, publication date, and edition.
- Issue identification cards to borrowers.
- Collect fines, and respond to complaints about fines.
Section Supervisor/Desktop Support03/2004 to 10/2007Benefit Partners LLCCity , STATE
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Supervised employees in inbound and outboundsales call procedures.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Education
High School Diploma: General AcademicsMay 1982West End High SchoolCity, State, United StatesGPA: GPA: 3.5 with Honors. Science Club Captain of the Varsity Basketball Team
GPA: 3.5 with Honors. Science Club Captain of the Varsity Basketball Team
Electronics Engineering TechnologyApr 1988National Education CenterCity, State, United StatesGPA: GPA: 4.0
Electronics Engineering Technology GPA: 4.0
Completed coursework towards N/A, Jun: Computer Science Business1985University of Alabama at BirminghamCity, State, United StatesGPA: GPA: 3.5
GPA: 3.5 Computer Science/Business
Skills
- Power Point
- Excel
- Word
- Sales
- Technical Assistance
- Modem
- Network
- Operating Systems
- Photocopiers
- Web design
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Resume Overview
School Attended
- West End High School
- National Education Center
- University of Alabama at Birmingham
Job Titles Held:
- Customer Service Representative
- Customer Service Representative/Technical Support
- Assistant I
- Section Supervisor/Desktop Support
Degrees
- High School Diploma : General Academics May 1982
Electronics Engineering Technology Apr 1988
Completed coursework towards N/A, Jun : Computer Science Business 1985
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