Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Dear Hiring Manager, I'm writing to apply for the position of Work at home Technical Customer Service Representative. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for this position. Sincerely, Jessica Claire
  • Problem solver and amazing with customers
  • Ability to install, maintain, and troubleshoot hardware and software
  • Can multi task across systems and applications, analyze and resolve a variety of complex technical issues
  • Comfortably navigate a Windows environment
  • Excellent verbal and written communication skills
  • Ability to effectively prioritize and manage my time
  • Can work independently
  • Discipline and ability to work remotely from home
04/2013 to 01/2015
Customer Service Representative J.F. Shea Nipomo, Ca,
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Solicit sales of new or additional services or products.
  • Resolve customers' service or billing complaints by performing activities such as upgrading equipment, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect payments, or arrange for billing.
  • Provided Technical Support for HD Receivers, DVRs, TIVO and Genie Refer unresolved customer grievances to designated departments for further investigation.
05/2009 to 05/2013
Customer Service Representative/Technical Support A-Dec , ,
  • Perform tests with customer over the phone that could determine the causes of product malfunctions.
  • Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
  • Issue service.
  • Discontinue orders using computers Address user needs and recommend appropriate hardware.
  • Upselling products and provide technical support.
  • Educate Agents on the correct process for using software applications and Hardware.
  • Assist customers over the phone with equipment and make necessary modifications to ensure system operates in conformance with specifications.
  • Analyze information to determine and recommend type of computers, Mouse, Keyboards, Money Order machines, Pin Pads, Network and Modem.
  • Select hardware and material, assuring compliance with specifications and product requirements.
10/2007 to 05/2009
Assistant I Birmingham Public Library City, STATE,
  • Help patrons fiand and use library resources, such as reference materials, audiovisual equipment, computers and electronic resources, and provide technical assistance when needed.
  • Operate and maintain audiovisual equipment such as projectors, tape recorders, and videocassette recorders.
  • Maintain and troubleshoot problems with library equipment including computers, photocopiers, and audiovisual equipment.
  • Enter and update patrons' records on computers.
  • Answer routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary.
  • Reserve, circulate, renew, and discharge books and other materials.
  • Catalog and sort books and other print and non-print materials according to procedure, and return them to shelves, files, or other designated storage areas.
  • Organize and maintain periodicals and reference materials.
  • Retrieve information from central databases for storage in a library's computer.
  • Verify bibliographical data for materials, including author, title, publisher, publication date, and edition.
  • Issue identification cards to borrowers.
  • Collect fines, and respond to complaints about fines.
03/2004 to 10/2007
Section Supervisor/Desktop Support Benefit Partners LLC City, STATE,
  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Supervised employees in inbound and outbound sales call procedures.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
Expected in May 1982
High School Diploma: General Academics
West End High School - Birmingham, AL
GPA: GPA: 3.5 with Honors. Science Club Captain of the Varsity Basketball Team

GPA: 3.5 with Honors. Science Club Captain of the Varsity Basketball Team

Expected in Apr 1988
: Electronics Engineering Technology
National Education Center - Homewood, AL
GPA: GPA: 4.0

Electronics Engineering Technology GPA: 4.0

Expected in 1985
Completed coursework towards N/A, Jun: Computer Science Business
University of Alabama at Birmingham - Birmingham, AL
GPA: GPA: 3.5

GPA: 3.5 Computer Science/Business

  • Power Point
  • Excel
  • Word
  • Sales
  • Technical Assistance
  • Modem
  • Network
  • Operating Systems
  • Photocopiers
  • Web design

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    School Attended

    • West End High School
    • National Education Center
    • University of Alabama at Birmingham

    Job Titles Held:

    • Customer Service Representative
    • Customer Service Representative/Technical Support
    • Assistant I
    • Section Supervisor/Desktop Support


    • High School Diploma
    • Completed coursework towards N/A, Jun

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