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Summary
Dear Hiring Manager,
I'm writing to apply for the position of Work at home Technical Customer Service Representative. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for this position.
Sincerely,
Jessica Claire
Highlights
Problem solver and amazing with customers
Ability to install, maintain, and troubleshoot hardware and software
Can multi task across systems and applications, analyze and resolve a variety of complex technical issues
Comfortably navigate a Windows environment
Excellent verbal and written communication skills
Ability to effectively prioritize and manage my time
Can work independently
Discipline and ability to work remotely from home
Experience
04/2013 to 01/2015
Customer Service RepresentativeJ.F. Shea – Nipomo, Ca,
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Solicit sales of new or additional services or products.
Resolve customers' service or billing complaints by performing activities such as upgrading equipment, refunding money, or adjusting bills.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect payments, or arrange for billing.
Provided Technical Support for HD Receivers, DVRs, TIVO and Genie Refer unresolved customer grievances to designated departments for further investigation.
05/2009 to 05/2013
Customer Service Representative/Technical SupportA-Dec – , ,
Perform tests with customer over the phone that could determine the causes of product malfunctions.
Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
Issue service.
Discontinue orders using computers Address user needs and recommend appropriate hardware.
Upselling products and provide technical support.
Educate Agents on the correct process for using software applications and Hardware.
Assist customers over the phone with equipment and make necessary modifications to ensure system operates in conformance with specifications.
Analyze information to determine and recommend type of computers, Mouse, Keyboards, Money Order machines, Pin Pads, Network and Modem.
Select hardware and material, assuring compliance with specifications and product requirements.
10/2007 to 05/2009
Assistant IBirmingham Public Library – City, STATE,
Help patrons fiand and use library resources, such as reference materials, audiovisual equipment, computers and electronic resources, and provide technical assistance when needed.
Operate and maintain audiovisual equipment such as projectors, tape recorders, and videocassette recorders.
Maintain and troubleshoot problems with library equipment including computers, photocopiers, and audiovisual equipment.
Enter and update patrons' records on computers.
Answer routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary.
Reserve, circulate, renew, and discharge books and other materials.
Catalog and sort books and other print and non-print materials according to procedure, and return them to shelves, files, or other designated storage areas.
Organize and maintain periodicals and reference materials.
Retrieve information from central databases for storage in a library's computer.
Verify bibliographical data for materials, including author, title, publisher, publication date, and edition.
Issue identification cards to borrowers.
Collect fines, and respond to complaints about fines.
03/2004 to 10/2007
Section Supervisor/Desktop SupportBenefit Partners LLC – City, STATE,
Monitor sales staff performance to ensure that goals are met.
Provide staff with assistance in performing difficult or complicated duties.
Supervised employees in inbound and outbound sales call procedures.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Education
Expected in May 1982
High School Diploma: General Academics West End High School - Birmingham, AL GPA: GPA: 3.5 with Honors. Science Club Captain of the Varsity Basketball Team
GPA: 3.5 with Honors. Science Club Captain of the Varsity Basketball Team
Expected in Apr 1988
: Electronics Engineering Technology National Education Center - Homewood, AL GPA: GPA: 4.0
Electronics Engineering Technology GPA: 4.0
Expected in 1985
Completed coursework towards N/A, Jun: Computer Science Business University of Alabama at Birmingham - Birmingham, AL GPA: GPA: 3.5
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