Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled Customer Service Representative committed to addressing customer concerns with taking my time accurate and professionally. Strong analytical and problem solving skills. Concise and thorough with a good eye for detail. Excellent written and verbal communication skills.
Experience
07/2013 to CurrentCustomer Service RepresentativeJ.F. Shea | Cerritos, CA,
Initiate and respond to customer service inquires related to the disconnection or turn on of electrical and gas service
Billing and payments Payment processing according to established guidelines
Review customer records analyzing payment history to negotiate payments arrangements
Respond to electric trouble and gas leak emergency calls Interprets customer service billing formats and codes and input data necessary to satisfy customer inquires
Maintain performance target performance levels using business unit determined metrics.
01/2012 to 07/2013Customer Care Representative Reid Hospital & Health Care Services | Winchester, IN,
Turn on and disconnect services with "first call resolution"
Emergency call handling (gas leaks and outages)
Billing resolutions and support
Performing proper analysis
Probing the customer to understand the situation
Educating the customer above and beyond the expectations
Giving plus one experiences
Improving everyday with sharing knowledge
Implemented changes to customer service program, resulting in high customer satisfaction ratings
Play to win as a team
Built customer loyalty by placing follow-up calls for customers who reported product issues
Most improved for the month of April 2013
Consistent with quality by receiving "stellar calls"
"Post call surveys" at an Average over 88%
06/2011 to 01/2012Apple Technical Support Agent Tier 1Silverado Senior Living | Las Vegas, NV,
Troubleshoot and activate devices
Set up repair
Diagnose hardware or software
Understand the issue and finding solutions
10/2010 to 06/2011CaregiverCommunity Homes Inc | City, STATE,
Assisting with meal prep
Passing medications
Performed chores around there house
Improve there ability to learn daily activities to become independent
Transport patients to Dr. appointments and errands
11/2004 to 03/2008Cashier/ Line Panera Bread | City, STATE,
Handle cash
Very knowledgeable about the product
Train new employees on how to break down the line at night
Provided cross training to 5 staff members
Education
Expected in 2007High School Diploma | Detroit Technology High School, Detroit, MIGPA:
Top 10 percent of my classes and graduating with an overall 3.4
Expected in Currently Not Enrolled | Bachelor of Arts And ScienceCentral State University, Wilberforce, OHGPA:
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