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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled Customer Service Representative committed to addressing customer concerns with taking my time accurate and professionally. Strong analytical and problem solving skills. Concise and thorough with a good eye for detail. Excellent written and verbal communication skills.

Experience
Customer Service Representative 08/2013 to Current DTE Energy Co. Detroit, Michigan
  • Initiate and respond to customer service inquires related to the disconnection or turn on of electrical and gas service
  • Billing and payments Payment processing according to established guidelines
  • Review customer records analyzing payment history to negotiate payments arrangements
  • Respond to electric trouble and gas leak emergency calls Interprets customer service billing formats and codes and input data necessary to satisfy customer inquires
  • Maintain performance target performance levels using business unit determined metrics.
Customer Care Representative 02/2012 to 08/2013 Strategic Staffing Solutions ( S3) / Contract With DTE Detroit , MI
  • Turn on and disconnect services with "first call resolution"
  • Emergency call handling (gas leaks and outages)
  • Billing resolutions and support
  • Performing proper analysis
  • Probing the customer to understand the situation
  • Educating the customer above and beyond the expectations
  • Giving plus one experiences
  • Improving everyday with sharing knowledge
  • Implemented changes to customer service program, resulting in high customer satisfaction ratings
  • Play to win as a team
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Most improved for the month of April 2013
  • Consistent with quality by receiving "stellar calls"
  • "Post call surveys" at an Average over 88%
Apple Technical Support Agent Tier 1 07/2011 to 02/2012 Aditya Birla Minacs / Contract With Apple Southfield , MI
  • Troubleshoot and activate devices
  • Set up repair
  • Diagnose hardware or software
  • Understand the issue and finding solutions
Caregiver 11/2010 to 07/2011 Community Homes Inc Berkeley, MI
  • Assisting with meal prep
  • Passing medications
  • Performed chores around there house
  • Improve there ability to learn daily activities to become independent
  • Transport patients to Dr. appointments and errands
Cashier/ Line 12/2004 to 04/2008 Panera Bread Troy, Mi
  • Handle cash
  • Very knowledgeable about the product
  • Train new employees on how to break down the line at night
  • Provided cross training to 5 staff members
Education
High School Diploma 2007 Detroit Technology High School Detroit, MI

Top 10 percent of my classes and graduating with an overall 3.4

Currently Not Enrolled: Bachelor of Arts And Science Central State University Wilberforce, OH, United States

Completed two full years.

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Resume Overview

Companies Worked For:

  • DTE Energy Co.
  • Strategic Staffing Solutions ( S3) / Contract With DTE
  • Aditya Birla Minacs / Contract With Apple
  • Community Homes Inc
  • Panera Bread

School Attended

  • Detroit Technology High School
  • Central State University

Job Titles Held:

  • Customer Service Representative
  • Customer Care Representative
  • Apple Technical Support Agent Tier 1
  • Caregiver
  • Cashier/ Line

Degrees

  • High School Diploma 2007
    Currently Not Enrolled : Bachelor of Arts And Science

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