• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled Customer Service Representative committed to addressing customer concerns with taking my time accurate and professionally. Strong analytical and problem solving skills. Concise and thorough with a good eye for detail. Excellent written and verbal communication skills.

Experience
Customer Service Representative08/2013 to CurrentJ.F. SheaCerritos , CA
  • Initiate and respond to customer service inquires related to the disconnection or turn on of electrical and gas service
  • Billing and payments Payment processing according to established guidelines
  • Review customer records analyzing payment history to negotiate payments arrangements
  • Respond to electric trouble and gas leak emergency calls Interprets customer service billing formats and codes and input data necessary to satisfy customer inquires
  • Maintain performance target performance levels using business unit determined metrics.

Customer Care Representative 02/2012 to 08/2013Reid Hospital & Health Care ServicesWinchester , IN
  • Turn on and disconnect services with "first call resolution"
  • Emergency call handling (gas leaks and outages)
  • Billing resolutions and support
  • Performing proper analysis
  • Probing the customer to understand the situation
  • Educating the customer above and beyond the expectations
  • Giving plus one experiences
  • Improving everyday with sharing knowledge
  • Implemented changes to customer service program, resulting in high customer satisfaction ratings
  • Play to win as a team
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Most improved for the month of April 2013
  • Consistent with quality by receiving "stellar calls"
  • "Post call surveys" at an Average over 88%
Apple Technical Support Agent Tier 107/2011 to 02/2012Silverado Senior LivingLas Vegas , NV
  • Troubleshoot and activate devices
  • Set up repair
  • Diagnose hardware or software
  • Understand the issue and finding solutions
Caregiver11/2010 to 07/2011Community Homes IncCity , STATE
  • Assisting with meal prep
  • Passing medications
  • Performed chores around there house
  • Improve there ability to learn daily activities to become independent
  • Transport patients to Dr. appointments and errands
Cashier/ Line 12/2004 to 04/2008Panera BreadCity , STATE
  • Handle cash
  • Very knowledgeable about the product
  • Train new employees on how to break down the line at night
  • Provided cross training to 5 staff members
Education
High School Diploma2007Detroit Technology High SchoolCity, State

Top 10 percent of my classes and graduating with an overall 3.4

Currently Not Enrolled: Bachelor of Arts And ScienceCentral State UniversityCity, State, United States

Completed two full years.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

64Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Detroit Technology High School
  • Central State University

Job Titles Held:

  • Customer Service Representative
  • Customer Care Representative
  • Apple Technical Support Agent Tier 1
  • Caregiver
  • Cashier/ Line

Degrees

  • High School Diploma 2007
    Currently Not Enrolled : Bachelor of Arts And Science

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-Team-Lead-resume-sample

Customer Service Representative Team Lead

Voya

Seattle , WA

Customer-Service-Representative-resume-sample

Customer Service Representative

Employment Solutions

Dallas , TX

Customer-Service-Representative-resume-sample

Customer Service Representative

Hartung Glass

Renton , WA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.