Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled Customer Service Representative committed to addressing customer concerns with taking my time accurate and professionally. Strong analytical and problem solving skills. Concise and thorough with a good eye for detail. Excellent written and verbal communication skills.

07/2013 to Current Customer Service Representative J.F. Shea | Cerritos, CA,
  • Initiate and respond to customer service inquires related to the disconnection or turn on of electrical and gas service
  • Billing and payments Payment processing according to established guidelines
  • Review customer records analyzing payment history to negotiate payments arrangements
  • Respond to electric trouble and gas leak emergency calls Interprets customer service billing formats and codes and input data necessary to satisfy customer inquires
  • Maintain performance target performance levels using business unit determined metrics.
01/2012 to 07/2013 Customer Care Representative Reid Hospital & Health Care Services | Winchester, IN,
  • Turn on and disconnect services with "first call resolution"
  • Emergency call handling (gas leaks and outages)
  • Billing resolutions and support
  • Performing proper analysis
  • Probing the customer to understand the situation
  • Educating the customer above and beyond the expectations
  • Giving plus one experiences
  • Improving everyday with sharing knowledge
  • Implemented changes to customer service program, resulting in high customer satisfaction ratings
  • Play to win as a team
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Most improved for the month of April 2013
  • Consistent with quality by receiving "stellar calls"
  • "Post call surveys" at an Average over 88%
06/2011 to 01/2012 Apple Technical Support Agent Tier 1 Silverado Senior Living | Las Vegas, NV,
  • Troubleshoot and activate devices
  • Set up repair
  • Diagnose hardware or software
  • Understand the issue and finding solutions
10/2010 to 06/2011 Caregiver Community Homes Inc | City, STATE,
  • Assisting with meal prep
  • Passing medications
  • Performed chores around there house
  • Improve there ability to learn daily activities to become independent
  • Transport patients to Dr. appointments and errands
11/2004 to 03/2008 Cashier/ Line Panera Bread | City, STATE,
  • Handle cash
  • Very knowledgeable about the product
  • Train new employees on how to break down the line at night
  • Provided cross training to 5 staff members
Expected in 2007 High School Diploma | Detroit Technology High School, Detroit, MI GPA:

Top 10 percent of my classes and graduating with an overall 3.4

Expected in Currently Not Enrolled | Bachelor of Arts And Science Central State University, Wilberforce, OH GPA:

Completed two full years.

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School Attended

  • Detroit Technology High School
  • Central State University

Job Titles Held:

  • Customer Service Representative
  • Customer Care Representative
  • Apple Technical Support Agent Tier 1
  • Caregiver
  • Cashier/ Line


  • High School Diploma
  • Currently Not Enrolled

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