Experienced customer service leader able to generate leads, connect with customers and close sales. Known for providing unparalleled support to discerning clients. Bringing over 10 years of related experience combined with dedication to continuous improvement and personal achievement.
Flexible with any scheduled assignment with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolution and able to work effectively and productively with diverse customers and individual needs.
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Able to provide superior customer service and resolve all issues with speed and accuracy.
Hardworking customer service professional accustomed to fast-paced inbound and outbound call center environments. Adept at working quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in call centers standards and best practices.
I am a multipled skilled representative in my position here at IQOR. I am considered a Team Of Expert where my daily interaction with customers involved Retaining customers who are considering going to another carrier. This involves having that persuading and convincing skills in order to ensure the longetivity of customers. My daily chores also involves troubleshooting and fixing of technicali issues. I also process bill payment, establish payment arrangenment and addressing customers disputes and billing queries. I interact with different personalities and this is where my cosmetics and customer care skills takes forefront. I feel accomplished when I know as a senior representative I leave knowing that the customers are happy all concerns and issues were addressed and resolved and the overall daily goals are achieved
Successfully Completed and awarded Certification At the UWI School Of Continuning Studies
Successfully Completed 5 Years and graduated and was Awarded a Diploma for my academics studies in the Languages and business field. This included English Language, English Literature, Spanish, French, Accounting, Mathematics, History and Secretarial Where my keystrokes were of 60 WPM. I also completed the CXC level of examinations.
Currently as a senior representatives I been called on numerous occasions to assist with the development of new agents, Mentoring and developing.
I've been recently been awarded a Certification for my 2 years of consecutive hard and dedicated services by IQOR for excellent service provided to T-Mobile Customers.
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