customer service representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

I have worked in many different fields all with one common denominator, people. I love interacting with others, and will always have a smile on my face while doing so. I pride myself on my affability. Working in professional settings I have learned how to deal with confrontation, learned impeccable organizational skills, and became better at communication. Not many can say this but I throughly enjoy organizing schedules, budgetting, or finding a new way to be more efficient in my tasks. I am an extremely hard worker and I am constantly striving to be better professionally as well as physically and mentally. I am a very big mental health advocate and believe entirely in having a safe space to talk about any issues that may be troubling coworkers and other staff, so long as it doesn’t intervene with how we interact with customers and each other.

  • Superior communication skills
  • Supply inventory
  • Positive and cheerful
  • Exceptional organizational skills
  • Behavior management techniques
  • Approachable
  • Active listener
  • Credit card payment processing
  • Technologically savvy
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Microsoft Office expertise
  • Courteous demeanor
  • Schedule mastery
  • Inbound and Outbound Calling
  • Customer relations
01/2021 to Current
Customer Service Representative John Crane Inc Cedar Rapids, IA,
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Documented conversations with customers to track requests, problems and solutions.
  • Exceeded company productivity standards on consistent basis.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Answered 40+ inbound calls per day and directed to individuals or departments.
  • Made outbound calls to obtain account information.
01/2019 to 11/2020
Private Nanny Good Shepherd Hospice Olathe, KS,
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
05/2018 to 01/2019
Direct Support Professional Benedictine Health System Northfield, MN,
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Completed data entries in charts and logbooks to document client progress.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
03/2017 to 05/2018
Certified Nursing Assistant Twin Ports Health Services City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Education and Training
Expected in to to
Cosmetology :
The Salon Professional Academy - Maplewood, MN
Expected in to to
: Nursing Assistant
Wisconsin Indianhead Technical College - Superior, WI
Expected in 2017 to to
Emergency Medical Technician : Health
Wisconsin Indianhead Technical College - Superior, WI

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Resume Overview

School Attended

  • The Salon Professional Academy
  • Wisconsin Indianhead Technical College
  • Wisconsin Indianhead Technical College

Job Titles Held:

  • Customer Service Representative
  • Private Nanny
  • Direct Support Professional
  • Certified Nursing Assistant


  • Cosmetology
  • Some College (No Degree)
  • Emergency Medical Technician

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