Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

I have worked in many different fields all with one common denominator, people. I love interacting with others, and will always have a smile on my face while doing so. I pride myself on my affability. Working in professional settings I have learned how to deal with confrontation, learned impeccable organizational skills, and became better at communication. Not many can say this but I throughly enjoy organizing schedules, budgetting, or finding a new way to be more efficient in my tasks. I am an extremely hard worker and I am constantly striving to be better professionally as well as physically and mentally. I am a very big mental health advocate and believe entirely in having a safe space to talk about any issues that may be troubling coworkers and other staff, so long as it doesn't intervene with how we interact with customers and each other.

Skills

Superior communication skills
Supply inventory
Positive and cheerful
Exceptional organizational skills
Behavior management techniques
Approachable
Active listener
Credit card payment processing

Technologically savvy
Office equipment proficiency
Shipping and receiving understanding
Microsoft Office expertise
Courteous demeanor
Schedule mastery
Inbound and Outbound Calling
Customer relations

Experience

Customer Service Representative|Company Name - City, State|01/2021 - Current

Set up and activated customer accounts.
Assessed customer needs and upsold products and services to maximize sales.
Documented conversations with customers to track requests, problems and solutions.
Exceeded company productivity standards on consistent basis.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Answered 40+ inbound calls per day and directed to individuals or departments.
Made outbound calls to obtain account information.

Private Nanny|Company Name - City, State|01/2019 - 11/2020

Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Regulated children's schedules to balance rest, learning and play.
Followed routines to foster stability and structure in children's lives while parents were away.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.

Direct Support Professional|Company Name - City, State|05/2018 - 01/2019

Enhanced patient wellbeing by supporting participation in recreational activities.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Worked to improve patient outlook and daily living through compassionate care.
Completed data entries in charts and logbooks to document client progress.
Maintained clean and well-organized environment to promote client happiness and safety.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.

Certified Nursing Assistant|Company Name - City, State|03/2017 - 05/2018

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented patient intake and dietary requirements and assisted with feeding.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.

Education and Training

The Salon Professional Academy|City, StateCosmetology

Wisconsin Indianhead Technical College|City, StateSome College (No Degree): Nursing Assistant

Wisconsin Indianhead Technical College|City, State|2017Emergency Medical Technician : Health

Resume Overview

School Attended

The Salon Professional Academy
Wisconsin Indianhead Technical College

Job Titles Held:

Customer Service Representative
Private Nanny
Direct Support Professional
Certified Nursing Assistant

Degrees

Cosmetology
Some College (No Degree) : Nursing Assistant
Emergency Medical Technician : Health

Customer Service Representative Resume Example

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