LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Patient [Job Title] offers [Number]-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Retail sales customer service
  • In-store support
  • Customer relations
  • Senior leadership support
  • Problem-solving abilities
  • High-energy attitude
  • Inbound and Outbound Calling
  • Stockroom procedures
Education and Training
Miami Dade Christian Academy Fort Lauderdale, FL, Expected in 04/2007 High School Diploma : - GPA :
Everest University Pompano Beach, FL, Expected in : Medical Assistant - GPA :
Experience
Sysco - Customer Service Representative
Milwaukee, WI, 01/2021 - 09/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
Hilton Worldwide - Housekeeping Attendant
Hattiesburg, MS, 11/2018 - 10/2020
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Replenished guest supplies and amenities.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Informed supervisor when supplies were low.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Delivered requested furniture to guests' rooms.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Elwyn - Janitor
Union City, CA, 06/2017 - 10/2018
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Responded to emergency cleaning requests to meet client expectations.

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Resume Overview

School Attended

  • Miami Dade Christian Academy
  • Everest University

Job Titles Held:

  • Customer Service Representative
  • Housekeeping Attendant
  • Janitor

Degrees

  • High School Diploma
  • Some College (No Degree)

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