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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 3 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • In-store support
  • Store maintenance
  • Project management abilities
  • Credit card payment processing
  • Retail sales customer service
  • Microsoft Office expertise
  • Conflict mediation
  • Call center experience
  • High-energy attitude
  • Technologically savvy
  • Problem-solving abilities
  • Adaptive team player
  • Inbound and outbound calling
  • Courteous demeanor
Education and Training
High School DiplomaMaricopa Community Colleges - Mesa Community CollegeMesa,AZ,05/2015
Experience
Frys Food Customer Service Representative | Glendale , Az 09/2019 to Current
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Wendys Crew Member | Glendale , AZ08/2017 to 08/2019
  • Drove team success by completing assigned task quickly and accurately.
  • Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Complied with company service standards, including inventory and cash control procedures.
  • Washed, peeled, cut and measured recipe ingredients.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Organized food items on serving trays and in carry-out packages.
Phoenix Flower ShopsStore Clerk | Tempe, AZ02/2015 to 08/2017
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
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Resume Overview

Companies Worked For:

  • Frys Food
  • Wendys
  • Phoenix Flower Shops

School Attended

  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Customer Service Representative
  • Crew Member
  • Store Clerk

Degrees

  • High School Diploma

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