customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Calm customer service with 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

  • Credit card payment processing
  • High-energy attitude
  • Call Center Operations
  • Inbound and Outbound Calling
  • Product organization
  • Customer relations
  • Store maintenance
  • Conflict mediation
  • Problem-solving abilities
  • Microsoft Office expertise
  • Accepting payments
  • Money handling
  • Supervision
  • Team building
  • Friendly, positive attitude
  • Computer skills
  • First Aid/CPR
  • Training & Development
  • Problem resolution
  • Troubleshooting
  • Curious
  • Puzzle seeking into making sense
  • Excellent customer service provider
  • Versatile
  • Quick at learning new things
  • Sympathy
  • Empathy
  • Professional
  • Determined
  • Knowledge
  • CPR
  • Working collaboratively
Customer Service Representative, 10/2020 to 01/2021
JubitzPortland, OR,
  • Understanding how to overcome objections by being a creative problem solver.
  • Being comfortable in communication to speak clearly with customers
  • Negotiated with customers
  • Negotiate with the customers on how we can make payments.
  • found ways to make sure the customer account can be current.
  • Daily Collection calls.
  • Active listening. Making sure I did not talk over the customer or interrupt. I listened to key words that might help me solve customer issues.
  • Monitoring and maintaining assigned accounts.
  • Providing excellent customer service.
  • Collecting payments and Documenting the payments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier/Customer Service, 03/2020 to 09/2020
Bass Pro ShopsColumbus, OH,
  • Register sales on a cash register.
  • Resolve customer issues and answer questions.
  • Sales.
  • Maintenance.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.
Care manager, 09/2017 to 03/2019
Affinity Living GroupCullman, AL,
  • Assists residents in their daily activity living.
  • Housekeeping.
  • Trained new employees.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Identified risk management concerns and reported scenarios to appropriate management.
  • Completed initial discharge planning assessments in electronic medical records on high-risk patients.
  • Liaised with supervisor to review cases and improve care.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Facilitated peer-to-peer conflict resolution.
  • Assisted with meal planning to meet nutritional plans.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
McDonalds Crew Trainer, 08/2015 to 09/2017
McDonald'sCity, STATE,
  • Being an active listener
  • Operated cash register by registering sales on cash register by scanning items
  • Cook
  • Welcoming customers so they'll feel comfortable in our store.
  • Gave outstanding Customer service.
  • Maintained the kitchen and lobby area.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Explained goals and expectations required of trainees.
  • Lent hands-on training services to maximize employee efficiency.
Education and Training
Certificate : Health And Science, , Expected in 08/2018 to Metropolitan community college - Omaha, NE
  • Completed professional development in nursing
  • Certified Nursing assistant
High School Diploma: , Expected in 05/2016 to Omaha Northwest Magnet High School - Omaha, NE
  • Avenue scholars Recipient
  • Honor Roll in the year of 2016
Customer service (9 years) Cashiering (7 years) Computer skills (4 years) Time management (10+ years) Certifications and Licenses Certified Nursing Assistant (CNA) July 2017 to July 2019,
Willing to relocate to:
Additional Information
  • Willing to relocate to:, Omaha, NE - New York, NY Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Metropolitan community college
  • Omaha Northwest Magnet High School

Job Titles Held:

  • Customer Service Representative
  • Cashier/Customer Service
  • Care manager
  • McDonalds Crew Trainer


  • Certificate
  • High School Diploma

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