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customer service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated counselor with impressive mental health expertise and Mental Health DSM-5 and Drug Addiction certification CASAC. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Offering excellent counseling, rapport-building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards. Patient-focused Counselor offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. Reliable employee seeking Social Work position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Patient Counseling
  • Interpersonal Skills Development
  • Mental Illness Treatment
  • Rapport Building
  • Critical Thinking
  • Verbal and Written Communication
  • Problem Solving
  • Needs Assessment
  • Crisis Management
  • Behavior Observation
  • HIPAA Requirements
  • Microsoft Office
  • Inpatient Treatment
  • Care Coordination
  • Progress Documentation
Work History
Customer Service Representative, 10/2021 - 02/2022
Rapid Global Business Solutions, Inc Tuscaloosa, AL,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled over thousand calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Delivered prompt service to prioritize customer needs.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Effective liaison between customers and internal departments.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Resolved client issues over phone with customers daily.
  • Confirmed client follow-up in computer database system.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
COVID-19 Contact Tracer, 10/2021 - 01/2022
Andover Public Schools Andover, MA,
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Lent daily assessment of health screen and symptom data.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Substitute Teacher, 09/2015 - 11/2019
Kipp Bay Area Schools - San Francisco San Francisco, CA,
  • Read and understand curriculum and lesson plans
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Provided instruction for students in core subject areas.
  • Developed rules and set goals to maintain order in classroom.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Worked with principal's office on disciplinary and safety issues.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
  • Helped students develop life-long learning skills and good study habits
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
  • Developed rules and set goals to maintain order in classroom
  • Worked with principal's office on disciplinary and safety issues
  • Organized lesson plans using teaching software for long-term interim assignments
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment
  • Administered standardized assessments with strict requirements and documented information in permanent records
Program Counselor Mental Health/Drug Addiction, 01/1982 - 09/2012
Rochester Mental Health Center City, STATE,
  • Coordinated and developed individualized purposeful plans and strategies to address needs of clients
  • Documented records and prepared reports as required by New York State Office of Mental Health
  • Ability to collaborate with diverse people and environments; established relationships and collaborated with community agencies and resource groups for best care of addiction population
  • Empathetic , compassionate with non-judgmental approach
  • Mental Health Counselor highly accomplished in domestic violence counseling, crisis intervention and treatment analysis and planning
  • Genuine and accommodating individual certified in Behavioral Health paired with years of experience assisting clients in need of emotional and psychological support
  • Exceptionally well-versed in arranging and facilitating counseling sessions and implementing and assessing treatment goals
  • Working knowledge of therapeutic modalities such as anger management, conflict resolution grief counseling
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient Claireation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Charted on each patient daily.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Participated in team-building activities to enhance working relationships
Education
Master of Science: Mental Health &Wellness in Family Dynamics, Expected in 05/2021
-
Grand Canyon University - Phoenix, Arizona,
GPA:
Status -
: Center For Education And Research, Expected in 05/2018
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Boston University - Boston, MA,
GPA:
Status -
Associate of Science: Theology, Expected in 05/2016
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Rochester Center For Theological And Biblical - Rochester, NY,
GPA:
Status -
Bachelor of Science: Social Work, Expected in 05/2012
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University of New York Empire State - ,
GPA:
Status -
Accomplishments
  • 6
  • 3
  • Critical Thinking programs arm future healthcare leaders with the analytical skills they need to determine the best course of action for their hospital
  • The job calls for solutions-oriented professionals who can make informed decisions by looking closely at data and predetermined goals
  • 7
  • 4
  • Relationship Building Within the course of a day, a hospital administrator might interact with doctors, the hospital’s governing board and members of its finance team
  • Building strong relationships every step of the way and communicating effectively can rally staff behind a common cause and help keep the organization running smoothly
  • Establishing trust is key, as is making decisions that align with the long-term goals of the organization
  • 8
  • 5
  • Ethical Judgment
  • Healthcare administrators must have high ethical standards
  • Management of the hospital’s decisions fall on the administrator and possessing a steadfast moral compass ensures the right ones will be made
  • The 9
  • Adaptability This is an exciting, yet challenging, time to be in the healthcare industry: Baby boomers are expected to live longer than previous generations, which will place more demand on hospitals, and the Affordable Care Act has changed the way care is provided and how it’s paid for
  • Adaptability is a key skill if hospital administrators want to keep up with the ever-shifting healthcare landscape—and they will need to
  • Administrators must be willing to challenge the status quo and usher in appropriate changes
  • 10
  • Quick Thinking Doctors and staff turn to hospital administrators for both big decisions and small ones
  • Administrators should be comfortable making decisions on the fly, but they also need to readily take responsibility for the success and failure of these decisions.
Certifications

1. Certified-19 Contact Tracer

2. Certificate in Leadership

3, Certification in Cognitive Behavioral Therapy &

Counseling

3 Training in autism

4. Training in Strengthening Families

5. Training In Brain Development

6. Training in Elder Law

7. Training In Parent Engagement

8. Training in Suicide Prevention & Treatment

9, Training in Alzheimer's Disease Assessment & End of

Life Issues

10. Resilience Training

11. Training in Ethics, Disability,Critical Thinking and

Problem Solving Strategies

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Resume Overview

School Attended

  • Grand Canyon University
  • Boston University
  • Rochester Center For Theological And Biblical
  • University of New York Empire State

Job Titles Held:

  • Customer Service Representative
  • COVID-19 Contact Tracer
  • Substitute Teacher
  • Program Counselor Mental Health/Drug Addiction

Degrees

  • Master of Science
  • Some College (No Degree)
  • Associate of Science
  • Bachelor of Science

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