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customer service representative resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Quality control
  • Adaptive team player
  • Call Center Operations
  • In-store support
  • Inbound and Outbound Calling
  • Conflict mediation
  • High-energy attitude
  • Courteous demeanor
  • Problem-solving abilities
Experience
06/2019 to 12/2019
Customer Service Representative Kastle Systems Denver, CO,
  • Arranged and managed medical record filing, retrieval and transfers per established guidelines.
  • Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
  • Completed timely uploads of medical records to patient vaults.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained 100% compliance with all hospital and government regulations.
  • Increased team efficiency by implementing process improvements.
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Logged all requests for medical records into spreadsheets.
  • Assisted with properly processing records requests.
05/2018 to 06/2019
Logistics Technician Dow Chemical Company Bogota, NJ,
  • Assisted client with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Resolved payment issues efficiently to improve client satisfaction and loyalty.
  • Delivered step-by-step instructions to clients on navigating system and explained all self-service options.
  • Handled multiple tasks simultaneously, including talking with and listening to client while accessing, reading and inputting information into numerous applications.
  • Assessed proposed changes for potential impacts to region, including driver capacity and overflow.
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Coordinated with freight forwarders to expedite international shipments.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
02/2017 to 05/2019
Customer Service Representative Kastle Systems Fort Lauderdale, FL,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Improved call management database by frequently changing and updating customer contact information.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained new employees on processes to promote productivity team-wide.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered inbound customer calls and responded to inquiries.
  • Educated customers on special pricing opportunities and company offerings.
12/2016 to 02/2017
Production Worker Hood Industries, Inc. Jacksonville, FL,
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Accomplished production goals by working with speed and accuracy.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Restocked packaging items, including boxes, tape and fill materials from inventory.
  • Inspected deliveries for correctness and quality standards.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Followed sanitation schedule and documented cleaning activities.
Education and Training
Expected in to to
: Nursing
Rasmusen College - Green Bay, WI,
GPA:
Additional Information

The listed work history reflects my job assignments while placed through a temp agency when relocated from Chicago to Wisconsin. Additional work history may be provided as it shares the beginning of my customer service experience during and following high school (Matteson's Steakhouse, Telesight llc, Lifeworks Inc, and The Home Depot).

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Resume Overview

School Attended

  • Rasmusen College

Job Titles Held:

  • Customer Service Representative
  • Logistics Technician
  • Customer Service Representative
  • Production Worker

Degrees

  • Some College (No Degree)

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