LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am very driven and ready to work. Personable and dedicated Customer Service Representative with experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer Service
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Problem-Solving Abilities
  • Verbal and Written Communication
  • Inbound and Outbound Calling
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Adaptive Team Player
  • Building Customer Trust and Loyalty
  • High-Energy Attitude
  • Creative Problem Solving
  • Customer Relations
  • Responding to Difficult Customers
  • Data Entry
  • Call Center Operations
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Credit Card Payment Processing
  • Customer Data Confidentiality
  • Retail Sales Customer Service
  • Call Documentation
  • De-escalation Techniques
  • Upselling Products and Services
  • Customer Account Management
  • Transaction Processing
  • Sales Expertise
  • Quality Control
  • Product Organization
  • POS Systems and Ordering Platforms
  • Store Maintenance
  • Quality Assurance Controls
  • Project Management Abilities
Education and Training
KCTCS London, KY, Expected in : Early Childhood Education - GPA :
Experience
Washington Federal - Customer Service Representative
Ashland, OR, 11/2021 - 09/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
Octapharma Plasma - Assistant Manager
Antioch, TN, 09/2019 - 10/2021
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
State Of Montana - Direct Support Professional
Jordan, MT, 07/2018 - 08/2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted individuals in learning and developing new skills.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Used approved crisis intervention techniques in emergency situations.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Assisted client with personal hygiene, mobility and transportation.
Dream Finders Homes Inc - Receptionist
Denver, CO, 03/2016 - 06/2018
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments and meetings for management team.
  • Reported suspicious individuals to supervisor.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted staff and executives with special projects.
  • Explained policies and procedures to visitors.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Maintained office equipment, scheduling service to repair issues.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Kept offices organized and well-stocked to maximize operational efficiency.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Reviewed and efficiently processed files each day in busy environment.
  • Trained employees and answered employee technological questions.
  • Worked with office manager to attain operational goals.
  • Prepared detailed memos for employees, consistently getting them out on time with high levels of accuracy.

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Resume Overview

School Attended

  • KCTCS

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Direct Support Professional
  • Receptionist

Degrees

  • Some College (No Degree)

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