Customer Service Representative Resume Example Alorica Inc.

CUSTOMER SERVICE REPRESENTATIVE

Summary

Outgoing customer service representative with 4 years of experience in customer service. Skilled at closing sales, answering questions quickly and handling issues professionally. Trained In Microsoft use. Experienced with call flow.

Skills

Bilingual
Report creation
Credit card payment processing
Retail sales customer service
Quality control
High-energy attitude
Problem-solving abilities
Product organization
System implementation

Adaptive team player
Sales expertise
Customer relations
Call center experience
Store maintenance
Inbound and outbound calling
In-store support
Credit card payment processing

Experience

Customer Service Representative, Alorica Inc., February 2020-September 2020Magna, UT

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered 20+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Delivered service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Reviewed account and service histories to identify trends and issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Upheld privacy and security requirements established by Apple regulatory agencies.
Worked with Goldman Sachs to develop customer service improvement initiatives.

Sales Associate Specialist, Clearlink Communications Inc., March 2018-September 2019Salt Lake City, UT

Completed all assigned training to stay updated on important policies and procedures.
Adhered to all company initiatives and achieved established goals for each.
Generated brand awareness and positive product impressions to increase sales.
Built customer loyalty by engaging with and identifying product needs of customers.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Helped customers by answering questions and locating merchandise.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Answered questions about current promotions and resolved issues according to store policies.
Sales Agent , Call flow experience, Upselling Costumers, Give costumers Home Protection, Offer Duct Cleaning, Send technicians to fix furnaces/air conditioners/plumbing &drains / Hvac equipment.
Engaged shoppers, providing assistance and information on merchandise and product features.
Drove sales by effectively upselling and cross-selling products to maximize profitability.

Cashier/Customer Service Representative, The Grove inc., May 2016-November 2017Salt Lake City, UT

Assisted with purchases, locating items and signing up for rewards programs.
Promoted specific item options to drive sales and achieve add-on purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Monitored sales events, added new merchandise and rang up purchases.
Welcomed customers, offering assistance to help find necessary store items.

Cashier Team Lead, GenX, August 2015-August 2016Salt Lake City, UT

Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Complied with cash handling procedures to meet regional cashier variance policy.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted with purchases, locating items and signing up for rewards programs.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Monitored sales events, added new merchandise and rang up purchases.
Prepared special orders for shipment.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Managed cashier shifts and breaks.
Greeted customers promptly and responded to questions.
Built and maintained productive relationships with employees.
Helped customers find specific products, answered questions and offered product advice.
Maintained work area in clean and neat manner.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Counted and balanced cashier drawers.

Education and Training

High School DiplomaHorizonte Instruction And Training Center, , Salt Lake CityUTAugust 2018

Resume Overview

Companies Worked For:

Alorica Inc.
Clearlink Communications Inc.
The Grove inc.
GenX

School Attended

Horizonte Instruction And Training Center

Job Titles Held:

Customer Service Representative
Sales Associate Specialist
Cashier/Customer Service Representative
Cashier Team Lead

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes