SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Expert with 10 years of experience working with mobile devices. Trained in project and time management with extensive knowledge of problem solving and proven multitasking abilities. Committed to maintaining professional relationships with customers to increase profitability and drive business results.

Skills
  • Organizational Skills
  • Preventive Maintenance
  • Business Management
  • Verbal Communication Skills
  • Customer Service
  • Good listening skills
  • Time Management
  • Communication Skills
Work History
Customer Service Representative, 04/2016 to Current
Convergent Outsource – Augusta, GA
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer care to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 90% decrease in cancellations.
  • Provided information to customers regarding sprint's charge card and loyalty program and helped to open and activate new accounts.
  • Offered advice, passion and assistance to customers, paying attention to special needs or wants.
Senior Customer Service Representative, 09/2014 to 03/2016
Teleperformance – Augusta, GA
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Coordinated customer service responses for high-value customers with complex issues as leading representative of financial team.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Researched and rapidly resolved client conflicts to maintain 100% of key accounts.
Receptionist, 10/2010 to 09/2014
Off Your Heels Into These Wheels Auto Sales – Hephzibah, GA
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered questions and addressed, resolved or escalated issues to management personnel to ensure customer satisfaction.
  • Collected payments from clients and updated account balances.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Increased sales by 10%
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Customer Service Specialist, 08/2004 to 10/2010
SITEL – Augusta, GA
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Scheduled technician repair appointments at customer request.
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Directed customers to appropriate departments for additional support.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 65 customers each day.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Education
High School Diploma: 05/2004
Cross Creek High School - Augusta, GA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Convergent Outsource
  • Teleperformance
  • Off Your Heels Into These Wheels Auto Sales
  • SITEL

School Attended

  • Cross Creek High School

Job Titles Held:

  • Customer Service Representative
  • Senior Customer Service Representative
  • Receptionist
  • Customer Service Specialist

Degrees

  • High School Diploma : 05/2004

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri