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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Forward-thinking Customer Service Representative proficient in generating high-quality detail oriented work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Sales monitoring
  • Product and service knowledge
  • CSS
  • Customer rapport
  • Microsoft Office expertise
  • Staff development
  • Staff training and development
  • Customer relations
  • Inventory management
  • Report creation
  • Credit card payment processing
  • Problem-solving abilities
  • Project management abilities
  • Cross-selling expertise
  • Security compliance
  • Customer service skills
  • Excellent communication skills
  • Exceptional customer service
Experience
Customer Service Representative - Sequachee Valley Electric Cooperative (So Pittsburg, TN)January 2002 - Current
  • Cross-trained staff members, resulting in 80% increase in customer satisfaction ratings.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately 125 customers each month with electric service billing questions.
  • Met or exceeded revenue objectives by promoting Surge Protection to customers during service, account and sales follow-up calls.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Set up and activated customer accounts to alleviate burden on co-workers and office manager.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
Bank Teller - Citizens State Bank (Kimball, TN)May 1999 - December 2001
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Entered transactions into computer and issued customer receipts.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 60%.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Responded and assisted customers with account inquiries and updates.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prepared official checks for customer and internal bank needs.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
Secretary - Kirk Veterinary Service (Kimball, TN)May 1998 - May 1999
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Maintained office supplies by checking stocks and placing orders.
  • Responded to telephone inquiries from clients and Dr. Kirk and delivered information to inform and educate callers.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Maintained office schedule and special event calendars for patients, factoring in availability and expected operational demands to keep workloads in balance.
  • Assisted with administrative tasks, including filing, answering phones and preparing consultation rooms.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Assistant Manager - McDonald's (Kimball, TN)December 1991 - May 1998
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Planned and prepared workflow schedules, delegating tasks for 32 member team.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Evaluated employee performance and developed improvement plans.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Delegated daily tasks to team members to optimize team productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Completed inventory audits to identify losses and project future demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Education and Training
High School DiplomaMay 1994Whitwell High School, Whitwell, TN
Additional Information

President of local SERTOMA chapter for 1 year

Volunteered with Relay for Life for 12 years, 3 years as Event chair

Volunteered with local festival, National Cornbread Festival for 13 years

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sequachee Valley Electric Cooperative
  • Citizens State Bank
  • Kirk Veterinary Service
  • McDonald's

School Attended

  • Whitwell High School

Job Titles Held:

  • Customer Service Representative
  • Bank Teller
  • Secretary
  • Assistant Manager

Degrees

  • High School Diploma

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