Customer Service Representative with extensive knowledge in the durable medical equipment field.
Answering of multiple telephone lines taking phone orders for medical equipment. Made the decision based on the information given if the patient would qualify under specific insurance guidelines. If the item needed prior approval from the insurance company would obtain that either via the telephone or via the websites. Work side by side with the delivery and warehouse people in fulfilling the orders for delivery.
This company specialized in rehabilitative durable medical equipment. Was responsible for getting documentation to qualify for the equipment being ordered. Was in contact with different manufacturers to make sure the product that was ordered for them was correct. Scheduled deliveries at hospitals and seating clinics. Responsible for making the monthly billing quota.
Order taking from various callers such as hospice services, doctors offices, and hospitals for medical equipment that would meet their patients needs. Verified insurance, obtained prior authorization if needed and coordinated deliveries with delivery staff.
Involved in the Co-Op work release program
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