Highly enthusiastic customer service professional with 10+ years client interface/telephone experience.
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Adaptive team player
Telephone inquiries specialist
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques to have customer proceed with service.
Assisted customers over the phone regarding service department operations, product, status and orders. Handled all credit transactions.
01/2005 to 05/2014
Customer Service RepresentativeRolex Watch USA － New York, NYDeveloped highly empathetic client relationships and earned reputation for exceeding service goals. Achieved high service percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Computed accurate maintenance prices for service transactions. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with service and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Associate of Arts: Liberal ArtsQueensborough Community College － Queens, NY, USA