Managed call flow with up to 20 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 7 months in a row.
Computed Data Reports
Addressed six website inquiries per day, converting several into renewal customers.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.
Trained new employees regular.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Continuing education in Social Work with minor in Medicine.
Coursework in Business, Marketing and Communications
Coursework in Criminal Justice and Sociology
Cognitive Behavioral Therapy coursework
Structural Family Therapy seminar
Expressive Arts Therapy coursework
accounting, administrative, billing, call center, closing, color, contracts, cooking, credit, clientele, client, clients, customer satisfaction, excellent customer service, Customer Service, databases, delivery, fashion, fast, frame, inventory, invoicing, marketing, policies, POS, pricing, quality, safety, sales, scheduling, shipping, telephone
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