customer service representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking Customer Service Representative with [8] years of experience working with [Product or Service][Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated [Job Title] with [Number] years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in [Software] and [Type] techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success. Proficient in [Software] and [Software]. Skilled call center professional versed in customer support protocols for [Product or Service]. Brings extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette.

  • Report preparation
  • Complaint resolution
  • International sales support
  • Sales expertise
  • Order Fulfillment
  • Account management
  • Money handling abilities
  • Strategic sales knowledge
  • Creative problem solving
Work History
Customer Service Representative, 07/2007 to 07/2021
National Express CorporationAndover, KS,
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Kept front check out area clean and organized for efficient service.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.
  • Followed through with client requests to resolve problems.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Responded to customer requests for products, services and company information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Educated customers on promotions to enhance sales.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Provided customers with detailed information on company products, services and materials.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Maintained [Number] minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Directed customers to appropriate departments for additional support.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Verified accuracy of customer account information and updated when necessary.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Educated customers on company systems, form completion, and access to services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Increased efficiency and team productivity by promoting operational best practices.
Foster Care Provider for Dogs, 01/2020 to 05/2021
Bjc HealthcareSaint Peters, MO,
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Increased youth participation in pro-social activities by [Number]% through collaboration with therapist assistants and community resources.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Delivered [product or service] to customer locations within specific timeframes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Exercise Instructor, 06/1973 to 07/1984
Twin Peaks ApartmentsCity, STATE,
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Managed group fitness classes of up to [Number] members.
  • Encouraged sustainable habits for health, fitness and well-being.
  • Established classes to effectively match skill and learning levels of all participants.
  • Monitored client progress in group settings by assessing technique and form.
  • Provided guidance and inspiration to class members and recommended additional fitness resources.
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Offered inspiration and guidance to all club members and group event patrons.
  • Evaluated nutrition goals and progress for club patrons.
  • Recruited club members for group classes and challenge groups.
  • Utilized fitness expertise and creativity to develop [Name of class] class.
  • Developed and organized group fitness health program for gym of [Number] members.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
  • Informed clients about nutrition, lifestyle issues, and weight control.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Designed and implemented [Number] fitness instruction classes, including [Type] and [Type] classes.
  • Served as point of reference for fitness expertise within club.
  • Administered fitness assessments, including [Type] and [Type].
  • Promoted fitness center programs such as youth and adult swim team programs.
  • Led group exercise sessions, such as [Type] and [Type] classes.
  • Encouraged clients to participate in and enjoy group fitness classes.
  • Interacted with individual participants in group fitness settings to cultivate and maintain positive relationships.
  • Maintained class attendance records and documented clients' progress toward stated goals.
  • Coached clients on proper techniques to obtain maximum benefits and prevent injuries.
  • Developed exercise programs for groups of [Number].
  • Performed fitness assessments of all new clients.
  • Increased group participation [Number]% through [Action].
High School Diploma: , Expected in 03/2020
Lakeshore Technical College - Cleveland, WI

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Resume Overview

School Attended

  • Lakeshore Technical College

Job Titles Held:

  • Customer Service Representative
  • Foster Care Provider for Dogs
  • Exercise Instructor


  • High School Diploma

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